Helpful We started local vets to help see where calls get generated from and where we are pulling business from. Since working with local vet/ veterinarians.com we have enjoyed listening to our conversations and seeing where we can make improvements and how this type of service can help the clinic. They are working on a better software to help make sure we don't get billed for new clients that are previous clients and not getting credit for those calls and I have to put in multiply requests or call instead.

Great Service We love Local Vets! They have allowed us to gain more new clients through their reliable service. One of the biggest benefits I see out of this service, other than the new clients, is the ability to listen to the recorded calls for training. I use this feature all the time to work with my front office staff. I'd definitely recommend this service to any vet hospital!

Extortion This company basically tries to buy up all the veterinarian search real estate on the web and sell it back to vets. By being the top listing on the page, someone already aware of your clinic and looking for your phone number ends up finding it on their service and you get charged $50. Most of the calls you get are for current customers and they charge you for the call when long time clients make appointments. If a current client gives a referral to a friend and they find your phone number on veterinarians.com, they charge you the $50 finders fee even though they are not responsible for the referral. You can get some of the charges reversed, but if you don't monitor it closely you will pay a lot of money for current customers calling their tracking number by accident. They are owned by a group that will monitor your presence on the web - so you pay the parent to compete with the subsidiary you are already paying - not a very ethical business model. They also advertise their tracking number on other sites and effectively compete with your free or paid listings on those sites.

Great service so far We used LocalVets.com a few years ago and recently started using their services again. They offer a great product for little investment and their customer service has been outstanding. I have read other reviews that have said the one time, per client cost is high but I disagree. The idea is to gain a new client and keep them long term, not perform a single exam and let them go. Will that work every time? Probably not, but it will easily be made up in those that do become long term clients. I would definitely recommend them.

Horrible Company We recently had a potential client wanting to make an appointment with his snake. We do not accept snakes as our patients are dogs, cats and pocket pets. When asked where he found this information he sent us to localvets.com. When contacting the company they say there is nothing they can do as it is their sister company CityGrid's deal but when asking for a phone number they don't have it! Best part when told that wasn't very helpful for a POTENTIAL customer she hung up on me!! Who thinks that is customer service. Will NEVER use there services. Now on to search for CityGrid.