Outstanding service. LocalVets.com has always kept us at the top of the internet search page and as a result - the phone ringing. Then, on the back side, the ability to listen to our incoming client calls for protocol and to get a feel of how clients react to our hospital is invaluable,

DO NOT USE THESE VETS!!!! DO NOT USE THESE VETS!!!!! Issue one: Vet would only write a prescription for one month’s supply of medication, despite my dog being on this medication for years! Which meant I then needed to order 3 prescriptions after only one month!!! Issue two: Unbeknown to me when I collected the prescriptions on Saturday he had only validated the prescriptions for one month which meant me having to pay the full three months supply of medication x 3 in one go, rather than validating it for the minimum of three months (some vets validate them for six months) in order for the online supplier to send these out in 3 monthly instalments. I rang the surgery to speak to someone about getting the prescription expiry date extended as the amount of money to pay in one go was unachievable for me, but the vet flatly refused!!!! This has demonstrated Local Vet’s motivation of misleading pet owners into thinking you are providing a good value service and that you care about the animals that you see, but in truth its just about how much money you can get out of people! You really should be ashamed of yourselves, especially in these unprecedented time of price increases, but I guess you have taken full advantage of this ! If I had the facility to give 0 star I would!

Do not use the one in oldbury ones Do not use the one in oldbury. They are crooks and very rude staff. Who don't like it when you start to question then and also threaten you with court action for leaving bad reviews. The owner I believe is keeping live puppies and saying they've either died during section or there wasn't that many pups when u knew there was. We was told that our girls pup had died. But I believe their was 2 pups not just 1. The lady on reception the manager was so rude to us when I questioned her. And my poor girl was left in an awful state that we had to being her back due to them leaving the after birth inside her. And we was met again by the awful rude manager who warned us we was lucky they was even gonna see my girl again. This was in front of a room full of people. Sadly we lost my girl due to complications they caused. These people should lose their veterinary licence and be closed down. They only look after their mates and also get their family and mates to put fake reviews on Google reviews. And anyone who writes a bad one the manager or the snotty manager then starts on you with the treats.

Quite disappointed in the quality of… Quite disappointed in the quality of care and lack of communication. Would not recommend.

Horrible Company We recently had a potential client wanting to make an appointment with his snake. We do not accept snakes as our patients are dogs, cats and pocket pets. When asked where he found this information he sent us to localvets.com. When contacting the company they say there is nothing they can do as it is their sister company CityGrid's deal but when asking for a phone number they don't have it! Best part when told that wasn't very helpful for a POTENTIAL customer she hung up on me!! Who thinks that is customer service. Will NEVER use there services. Now on to search for CityGrid.