Horrible Company We recently had a potential client wanting to make an appointment with his snake. We do not accept snakes as our patients are dogs, cats and pocket pets. When asked where he found this information he sent us to localvets.com. When contacting the company they say there is nothing they can do as it is their sister company CityGrid's deal but when asking for a phone number they don't have it! Best part when told that wasn't very helpful for a POTENTIAL customer she hung up on me!! Who thinks that is customer service. Will NEVER use there services. Now on to search for CityGrid.

Quite disappointed in the quality of… Quite disappointed in the quality of care and lack of communication. Would not recommend.

Head dr missing the point Brought my dog in after 3 people recommended them, great dr great staff they should all get a raise. the main dr who is the owner and his bud dr. went on vacation leaving I dr to handle everything She did but it was no joke. If you open a business to protect life and death of animals and profess your dying love of them you need to have a least 2 dr on staff, unless you want to open a really small place. Anyway I think his father wouldn't be so proud of him. . I'll go back because of the great staff and this 1 Dr. but shame on him.

Local vets oldbury Local vets oldbury Wouldn’t even send my pet goldfish there. Staff are rude including the owners. My dog was scanned for 5 puppies on day 44 - at this point they can’t be absorbed. Left my dog there for her c-section at 5:55pm we had to leave as was out of hours to come back and be told she only had 2 pups. None were dead and there was no sacs inside her. I was then allowed to watch the cctv the following day but was told if I watch it I can not return for any other treatment - absolutely fine because I wasn’t going to anyway. When I waited for 20 minutes to see the CCTV I could only see from 7:15pm-7:45pm but was told this is a 2 and a half hour procedure. When I asked consistently how long does it take to sedate them I was ignored every single time. The owners of this place have their own bulldogs which is why they would keep puppies and KC register them off their own dogs. I strongly believe all the staff are also in on this. Will never be returning again!!!

DO NOT USE THESE VETS!!!! DO NOT USE THESE VETS!!!!! Issue one: Vet would only write a prescription for one month’s supply of medication, despite my dog being on this medication for years! Which meant I then needed to order 3 prescriptions after only one month!!! Issue two: Unbeknown to me when I collected the prescriptions on Saturday he had only validated the prescriptions for one month which meant me having to pay the full three months supply of medication x 3 in one go, rather than validating it for the minimum of three months (some vets validate them for six months) in order for the online supplier to send these out in 3 monthly instalments. I rang the surgery to speak to someone about getting the prescription expiry date extended as the amount of money to pay in one go was unachievable for me, but the vet flatly refused!!!! This has demonstrated Local Vet’s motivation of misleading pet owners into thinking you are providing a good value service and that you care about the animals that you see, but in truth its just about how much money you can get out of people! You really should be ashamed of yourselves, especially in these unprecedented time of price increases, but I guess you have taken full advantage of this ! If I had the facility to give 0 star I would!