Great service Called customer service for correct SKU number for two pumps for my 2012 Twilight series hot tub.Ordered the pumps online and they arrived 3days later. Everything fit and is working well.

Great support from Customer Service Received my free standing cover stand and cover lifter with hydraulic assist. Assembly went exactly as indicated on the literature provided, but the pics are very hard to see on the docs. Line drawings ala IKEA would be much easier to see (and would save ink). Lifter works perfectly! Initial order came in two boxes, but I only saw one tracking number on the original e-mail receipt/confirmation. I inquired to Master Spa Parts, and they got right back to me with the other tracking info and the second item arrived the next day as indicated in their follow-up.

Head rests and filter HL7 Purchased an HL7 and the head rests started to disintegrate. Ordering replacements was easy through their website and added on a filter as well. All the parts arrived and fit perfectly.

My original spa pump was discontinued My original spa pump was discontinued. The sales associate helped my find the exact replacement. Shipping was fas and the part worked perfectly

Make sure the agent knows what they are talking about before ordering I called to find out which filters I needed for our Michael Phelps hot tub and the agent gave me the wrong information so we got the wrong filters and one of them was cracked. I sent a message through Chat and the person there gave me the correct information and a return label. Waiting for the credit to be issued, so once that is resolved, I would give them a higher rating.