Kevin Randolph
GBWe are suffering through Frontier… We are suffering through Frontier installing cable service I. Our neighborhood. They have been terrible. Our lawns have been mangled. When I try to call customer service there is no answer or dead end. These guys are spending millions to install and I know not one neighbor who will use their service due to such poor installation
Brittany Mcbride
GBHORRIBLE service Personally at our home address our internet stayed steady but drop in and out. Currently switched to a fiber internet new in town and we see what we should have had. At canceling we were charged another month by frontier even though the month had not started. Also main reason leaving was the way frontier did my parents and how they NEVER had internet but yet stayed paid on bill and was told they wouldn't not credit anything knowing internet has been out and NEVER worked. Pitiful customer service as well as internet service in general.
Evan
AUThe absolute worst The absolute worst. Customer service and related departments are not connected to erach other, have no idea what is going on, no CRM software and no empowerment. Whats even worse they just outright lie to you. Nick and his team should be fired. This is not how you run a customer facing company.
Steven Bolin
GBApril 27 Saturday phone out again… April 27 Saturday phone out again tech guy was here friendly and issue solved he was a guy who knows his stuff I appreciate him and frontier prompt fix thank you
The Wilson s
GBWe have been without phone and internet for 11 days and still no service! I would give zero stars if I could. We have been without phone and internet service since a storm hit our area on July 11. Although we have called Frontier everyday since, and have been promised that someone will be here “in a day or two”, we are still without service. We are in our 80s, living in rural West Virginia with spotty cell service, so we rely heavily on our landline. We are extremely disappointed in Frontier and hope that some day we will have an alternate provider. If you have options, do not go with Frontier; you will be sorely disappointed.