Internet always down I’ve had Frontier for three years. It’s constantly going out. It would happen every so often but the past five or six months, it goes out several times a month. Once, it was out almost a week. It’s been down twice in the past week. You don’t get anywhere with customer service or any tech handling your call. I’ve been told there’s no outages in the area, it’s with my equipment, it’s on the outside, and then it would switch to there had been outages in your area. No one knows what’s going on, and nothing ever gets fixed. I live in a small town and have talked to several people in my area who has Frontier, and they are experiencing the same thing and are getting fed up with the service. I have to agree. I’m searching other companies.

I live in the down town long beach area… I live in the down town long beach area and the internet was never good, i constantly had trouble browsing the internet, watching tv, and even placing calls. Multiple times when I called to fix the problem the customer service person would tell me I needed to buy extenders or that I needed to download a different app to test the efficiency. My apartment is small and my needs are simple. The internet I have now is absolutely fine. The worst part however is that when i canceled my account over the phone I was not told about a cancelation fee. If I had been told i would have paid over the phone. I never received a single bill after closing my account and then 2 months later received a notice from collections. I dont recommend using this internet service as there are much better options and much better customer service in our area.

We are suffering through Frontier… We are suffering through Frontier installing cable service I. Our neighborhood. They have been terrible. Our lawns have been mangled. When I try to call customer service there is no answer or dead end. These guys are spending millions to install and I know not one neighbor who will use their service due to such poor installation

Bill pay issues Our phone (land line) has always been reliable, so I give them credit for that. My main complaint is with their web site. I found the chat line to be totally useless. I was able to get a hold of a real person who thought he fixed my problem, but it is still not fixed. Specifically, the problem is that when I pay my bill online it says I will receive a confirmation email within 30 minutes, but they never send one. I like to have a record that it has been paid

Had Frontier for two years or so Had Frontier for two years or so. Many outages and disconnects from the crappy DSL. Optimum gives you 300mbps for about the same price. Plus Frontier charges you $50 to return their equipment...I read the terms of and conditions and the clause which mentions the return of equipment never say that your obligated to pay out of pocket to return it. Its a scam.