Horrible service Horrible service. My experience with them was half the time connection was down due to bad installation. They sent technicians to fix it and never resolved the issues. Paying for services not received, and the kicker is that they charge you a restocking fee for their equipment when you cancel. All they want is your money and do not care if you get service. DO NOT RECOMMEND.

Worst of the worst 1. Customer support is sub-optimal. 2. Numerous issues where the internet was down/slow and the technical support was poorly equipped to assist 3. They DO NOT prorate the service even if you cancel at the beginning of the month - I was told, "Just to set proper. expectations, your internet service is a non-regulated service where you were billed from 12/1-12/30 and because your services are billed on a monthly subscription basis, there wouldn't be any partial month credits or refunds for previously billed services." 4. You get charged a fee for returning the modem, which is ridiculous. If I had the choice between no internet or Frontier, I'd choose to live in the stone age.

I live in the down town long beach area… I live in the down town long beach area and the internet was never good, i constantly had trouble browsing the internet, watching tv, and even placing calls. Multiple times when I called to fix the problem the customer service person would tell me I needed to buy extenders or that I needed to download a different app to test the efficiency. My apartment is small and my needs are simple. The internet I have now is absolutely fine. The worst part however is that when i canceled my account over the phone I was not told about a cancelation fee. If I had been told i would have paid over the phone. I never received a single bill after closing my account and then 2 months later received a notice from collections. I dont recommend using this internet service as there are much better options and much better customer service in our area.

They have the worst customer service They have the worst customer service. They are not informed, lie to you. I was told on more than one occasion that my phone was fixed not the case. Hard understand the customer service people and they do not have privileges to do much. They are hard to get intouch with. I called their sales department in Morgantown WV and told not tocall that number, they can help but will not. If I could change service providers I would,but cells do not work well were I live. The land line is all we have. They are horrible.

A 20 year customer A 20 year customer, the rates continually went up, lost service, waited 2 weeks for a service tech, then they cancelled !!! We paid for that month and still havent received a refund, instead they added more charges, do not use Frontier.