Internet always down I’ve had Frontier for three years. It’s constantly going out. It would happen every so often but the past five or six months, it goes out several times a month. Once, it was out almost a week. It’s been down twice in the past week. You don’t get anywhere with customer service or any tech handling your call. I’ve been told there’s no outages in the area, it’s with my equipment, it’s on the outside, and then it would switch to there had been outages in your area. No one knows what’s going on, and nothing ever gets fixed. I live in a small town and have talked to several people in my area who has Frontier, and they are experiencing the same thing and are getting fed up with the service. I have to agree. I’m searching other companies.

They have the worst customer service They have the worst customer service. They are not informed, lie to you. I was told on more than one occasion that my phone was fixed not the case. Hard understand the customer service people and they do not have privileges to do much. They are hard to get intouch with. I called their sales department in Morgantown WV and told not tocall that number, they can help but will not. If I could change service providers I would,but cells do not work well were I live. The land line is all we have. They are horrible.

April 27 Saturday phone out again… April 27 Saturday phone out again tech guy was here friendly and issue solved he was a guy who knows his stuff I appreciate him and frontier prompt fix thank you

Horrible service and product Internet connection is always spotty, every single month. Single family home, 100MB connection Almost to the day they bought out Verizon is when the issue happened They don’t invest in their network and don’t provide techs

I feel frontier is in breach of… I feel frontier is in breach of contract not only did frontier start my install but then did not complete it for a week but now its been 4 weeks and I cant mow my yard because of your firber optic running accross my yard your causing be to be fined by the city for not mowing I have reach out to will the sales rep as well as managment that he referred me to and sent me to voice mail and never returned my call when I do get a hold of frontier people which has been several times Im always sent down a dead end and know response I was told when I signed up *** that it was not a contract **** and could be canceled anytime but now I find out its a 1 yr contract *** and the cable would be buried within 7 days its been 4 weeks Im going to contact an attorney if I dont get this resolved Best case is cancel my contract with no negetive reprocutions since you have not kept your word and If you cancel my contract it needs to be in writing (since your company is known liars) that there will be no negetive financial reprocutions to me or my credit.