Price keeps going up. Splashtop a much cheaper solution We have been a long-time customer of Logmein. Very disappointed they continue to raise the prices as high as they are doing when we only use very basic features. This forced us to start looking around and I discovered Splashtop.com. it works exactly the same way including giving user and group permissions. And it's less than half the price. I highly recommend checking it out and wish I would have found it sooner. Sometimes you outprice yourself from the competition enforce your own customers into looking for options that turns out to be cheaper and better. Hopefully their sales department figures it out before it's too late

I just got our annual renewal notice I just got our annual renewal notice, you price is increasing to €5039.88 it read, FYI logmein its not, i got a quote from teamviewer for €1100 for the exact same service so goodbye. How the hell can you justify such a price increase (last year was €2040 in total). Its a crazy increase with zero explanation other than you dont need to do anything we'll continue to bill you as normal. Really annoyed by the attitude of this company, there are alternatives.

Absolutely outrageous company Absolutely outrageous company. For the last 3 years they've been tripling the price to the point now where it's totally unacceptable - over £4000!!!! However, trying to cancel the auto-renewal is ridiculous. Tried to find online where to cancel - no ability to cancel from your account. According to their help page the only way to cancel is to ring them. Spent 4 hours on the phone on hold - only to be cut off. Emailed support to ask for the auto-renewal to be cancelled - no response. Thankfully I've been able to instruct my credit card company to block any payments to them so they won't be able to take the money.

TRY CANCEL !! Took me weeks to get a response to a 'ticket' requesting cancellation. this arrived a week before my service would have renewed automatically beyond my control. The 'ticket' gave me a +1 USA number to call and cancel, despite my reluctance, what choice did I have? They done all they could to retain me, and to be fair, if there was an online cancellation option, I may have considered it. Once I was put through to the correct department (took 3 transfers) The chap was very courteous and helpful.

You cancel and they still take money out of your account I cancelled the account over the phone. Now, they apparently have no record of this and still automatically renewing my subscription. Logmein won't refund due to the terms of renewal, which I didn't authorise. It looks like since their data breach, they are doing dodgy things to keep the company afloat. DO NOT USE THIS COMPANY ALSO KNOWN AS GOTO.