LogMeIn

image
1.20
Based on 20 Reviews

5

5.00%

4

0.00%

3

0.00%

2

0.00%

1

95.00%
About LogMeIn

About LogMeIn (now GoTo) LogMeIn, Inc.'s category-defining products, such as Rescue, GoToConnect, GoToMeeting, and more, unlock the potential of the modern workforce by making it possible for millions of people and businesses around the globe to do their best work simply and securely-on any device, from any location and at any time. A pioneer in remote work technology and a driving force behind today's work-from-anywhere movement, LogMeIn has become one of the world's largest SaaS companies with tens of millions of active users, more than 3,500 global employees, over $1.3 billion in annual revenue and approximately 2 million customers worldwide who use its software as an essential part of their daily lives. The company is headquartered in Boston, Massachusetts with additional locations in North America, South America, Europe, Asia, Australia, and thousands of home offices around the globe. In February 2022, LogMeIn rebranded as GoTo with a new application combining support and communications solutions, new products, and a new partner network. For more information, please visit www.goto.com. Contact Us

Tags
Contact Info

You need to Login first to submit your review.

image
Jonnyboy
GB

Absolutely outrageous company Absolutely outrageous company. For the last 3 years they've been tripling the price to the point now where it's totally unacceptable - over £4000!!!! However, trying to cancel the auto-renewal is ridiculous. Tried to find online where to cancel - no ability to cancel from your account. According to their help page the only way to cancel is to ring them. Spent 4 hours on the phone on hold - only to be cut off. Emailed support to ask for the auto-renewal to be cancelled - no response. Thankfully I've been able to instruct my credit card company to block any payments to them so they won't be able to take the money.

image
Danny Tickner
GB

TRY CANCEL !! Took me weeks to get a response to a 'ticket' requesting cancellation. this arrived a week before my service would have renewed automatically beyond my control. The 'ticket' gave me a +1 USA number to call and cancel, despite my reluctance, what choice did I have? They done all they could to retain me, and to be fair, if there was an online cancellation option, I may have considered it. Once I was put through to the correct department (took 3 transfers) The chap was very courteous and helpful.

image
Mike k.
GB

We have used LogMeIn for a long time-… We have used LogMeIn for a long time- our small company spans half the state but we need to get problems resolved quickly. Rescue allows us 24/7 access to all of our resources in a quick and secure manner. We can transfer files, see what is happening and make adjustments to equipment that is otherwise inaccessible. We have been able to use this as a collaboration tool on some projects. The company behind the product has been great to deal with and is always there for us if we have a problem.

image
Statler Gause
GB

Entering the correct login credentials… Entering the correct login credentials on multiple devices, will only log me in on one laptop, wont let me log in with the correct credentials no matter what I do. Unbelievably bad experience for something called "logmein" I literally cant login. Their phone support was less than worthless. The dude didn't offer any ideas then transferred me to the wrong department.

image
Janet in NH
GB

LogMeln is Unethical, (addition to my 1st review) LogMeln is unethical, (addition to my 1st review.) My "confirm" emails from the bank transaction, with LogMeln (which should of been Microsoft) seem to have disappeared from my email account. !! Totally gone- *poof* -not in spam or any place. Too funny, LogMeln because I took pictures of those confirm emails, prior to LogMeln deleting them. LogMeln is an unethical, scamming company.

We may use cookies or any other tracking technologies when you visit our website, including any other media form, mobile website, or mobile application related or connected to help customize the Site and improve your experience. learn more

Allow