Unethical and Grossly Overpriced Not only has the price tripled over the past few years but they have exploited the COVID crisis. After charging us in March, they relayed there is a 30 day cap on ALL refunds. Given the recent effects on COVID on most businesses, including ours, this was a clear case of profiting from a pandemic. We shall never do business with this company again. There are just too many other remote access options out there at a fraction of the cost.

Unauthorized ACH withdrawals despite canceling three (3) times two years in a row... The fact they kept charging us two years in a row by ACH debit after we had canceled our account. Not only that, but they send out an invoice with an email ar.us at LMI that they later claim is not one they use (but its on all the invoices they sent), and on the invoice, indicated we could pay by check or send wire / ACH to their account listed, but nowhere did they indicate they were going to withdraw the money by ACH. After the withdrawal they also did not send a receipt or a copy of the transaction (which is required by law). Clearly, they are intentionally misrepresenting and doing this knowingly.

LogMeln is Unethical, (addition to my 1st review) LogMeln is unethical, (addition to my 1st review.) My "confirm" emails from the bank transaction, with LogMeln (which should of been Microsoft) seem to have disappeared from my email account. !! Totally gone- *poof* -not in spam or any place. Too funny, LogMeln because I took pictures of those confirm emails, prior to LogMeln deleting them. LogMeln is an unethical, scamming company.

We have used LogMeIn for a long time-… We have used LogMeIn for a long time- our small company spans half the state but we need to get problems resolved quickly. Rescue allows us 24/7 access to all of our resources in a quick and secure manner. We can transfer files, see what is happening and make adjustments to equipment that is otherwise inaccessible. We have been able to use this as a collaboration tool on some projects. The company behind the product has been great to deal with and is always there for us if we have a problem.

LogMeIn support is poor LogMeIn now owns GoToMeeting. I had a support issue, but the only method for getting support is to view their FAQ's or call them on the telephone. There is no method for opening a case by web interface, email or chat. There's not even a method to leave a voicemail message. I waited on hold for 40 minutes with the unpleasant easy-listening music before giving up. I have no way to resolve my issue at this point.