Downhill After More than 14 years Being a Happy Customer After more than 14 years of being on MediaTemple I am finally making a move. They used to have great support. Now, practically non-existent. I've had tons of issues suddenly with email, can't get support...they started without any warning trying to charge automatically my credit card without my consent and I am now ready to leap away. VERY SAD after so many years of service that was good.

Media Temple is an awful company Media Temple is an awful company. They insist on billing my credit card without notice, and when the card expires, yhey shut down my website. Customer service is a joke. The recording says that the wait times are about 2 minutes, I waited more than 40 minutes (out of morbid curiosity) and still never received a response. Since being bought by Go Daddy, Media Pimple has crashed and burned. I reccomend that you find another company to host your website!!

Sold off to GoDaddy with no fuctional support I was a Media Temple customer for many years, all seemed ok. Until the company was sold to GoDaddy earlier this year. Now my experience of trying to maintain my account inside of GoDaddy has been real bad, the two products aren't merged functionally, the service can no longer be used easily or quickly. I was on the phone to GoDaddy support yesterday for two hours and it's still a total mess. The operator (not his fault) had no info or briefing about what or where Media Temple was -he had no clue. At the beginning of the call he was Googling it on the external web. It doesn't inspire confidence in either company. Both the legacy of Media Temple and the reputation of GoDaddy. It seems like a merger or acquisition that has been managed really badly. It's wasted hours and hours of my time.

Worst service of all time Yes same as below - just had the worst customer service experience of all time. Horrible. I will not go to GoDaddy either and they now own them and are not taking responsibility. Truly horrible.

MT is terrible — avoid at all costs. MT is a joke. The transfer to GoDaddy has been an utter disaster. I host three corporate/client websites with MT, and with the transfer two stopped resolving URL due to MediaTemple screwing up the MX records. There is ZERO customer support. Ticketed support is simply GONE. Nobody answers chat support — been on hold for hours. I just received a cryptic, worrying email saying "We recently noticed that the following Media Temple services of yours are suspended. Unfortunately, suspended services are not eligible to be migrated. If a service remains suspended the service will be deleted, and data will not be recoverable." WHAT THE HELL DOES THIS MEAN? I can't find anything on MT's site; nothing in my Admin corresponds to this email, and of course, there is no support. So I am fully backing up everything and preparing to inform my clients we should move our services to another host. This is pathetic, and evidently MT does not care about customer data, nevermind website uptime.