After 10+ years, I would give 0 stars if I could I would give 0 stars if I could. I've been with MediaTemple for well over a decade and since the switch to no tech support, it's a nightmare. They upped the prices a ton and the actual service tanked. They've lost my business effectively immediately. If you hope to get tech support, expect a chatbot to be just about the only option. Seriously... a chatbot is the only thing that ever responds or answers the phone. Impossible to get a real human. And the social team on twitter was like, sorry, we can't actually help in real issues. I've escalated through twitter with numerous companies with great success. To have a company like MT offer no solutions or way to escalate to a human even through Twitter is beyond the pale. Gone forever from MT and never looking back.

Terrible service levels since GoDaddy buyout Like so many people, I was a happy MT customer for more than a decade but in recent years and since the move to them being owned by GoDaddy, the service is terrible and I'm now actively migrating my sites to another host and will be cancelling. You can no longer open a support ticket, live chat takes hours to get through and if you're not there it's closed instantly. Shame to see a once great hosting company become such a low quality service. Absolutely avoid.

Like a Kafka story Like a Kafka story. I cancelled my service with Media Temple after many years and closed the account before migration to GoDaddy and removed linked domain. Still getting emails from GoDaddy telling me migration successful DoH!

Much the same as a lot of comments… Much the same as a lot of comments here. I've been with MT for over a decade and now it's just awful. 2.5 hour wait times for a lead to a hosting question that may not arrive. Really disapointing that such a great name can fall from grace so tragically. I'll be looking to migrate my sites ASAP.

Mediatemple service outages - WARNING Mediatemple’s service appears to be in complete meltdown and has experienced multiple outages over the past few months and at least 4 major outages in February alone, totaling nearly 10 hours. We paid for their Move-a-site service and they refused to refund the fees even though the service is unusable. Details appear below. Major outage Incidents on mediatemple: status dot mediatemple dot net/history 15th Feb – 113 minutes 14th Feb – 94 minutes 11th Feb – 95 minutes 6th Feb – 4 hours 38 27th Jan – 1 hour 16 15th Jan – 24 mins 23rd Oct – 12 mins