I have not received my order I have not received my order. Estes is the delivery company but after 2 days of waiting for delivery I called customer service and they admitted that they subcontracted another service to deliver my order and they are unable to reach them. This is very poor since I spent 5 hrs on Friday 13th and 5 hrs Monday 16th waiting for delivery with no communication and no order drop off.

Really POOR service to get the sauna Really POOR service to get the sauna, oredered it and had to wait over 2 weeks before it was shipped, then shipped and had to wait 2 weeks to get it. Once I got it, it had broken parts so another 2-weeks to get the part. Now after trying it, I would NEVER buy another one. Takes a long time to heat up. DO NOT BUY from this company very POOR service

I've had a couple of encounters with… I've had a couple of encounters with SunFlare saunas and while they weren't terriby bad I wouldn't call them grreat either. They do offer a decent level of servicce and their products are almost good, but there's nothing spectacualr that stands out. Prices are okay for what you get but there's nothing that stands out compared to other companies in the market. All in all, averae experience.