The hair club on Monument Rd The hair club on Monument Rd. in Philadelphia does not care about people all they care about is your money. The female manager smiles in your face while lying, messing up your order and is not truthful. Also, if you complain to corporate it take days weeks for them to return your call and when they do their not for the customer and they up the price and offer you more hair when you explained to them your not being treated as a valued customers. The receptionist lied several times the quality of the service for African Americans is poor. I was faithful and remain kind to be treated poorly. I suggest you don't use this services especially if you're African American. Also, the receptionist is rude and disrespectful and Marianne the manger does not do anything about it. The review should be zero rating 0.0 PLEASE DON"T USE HAIRCLUB.

Had an amazing experience with… Had an amazing experience with Natali.Shes extremely charismatic & professional.Thank you Hairclub ❤️

I was told the records did not show… I was told the records did not show that the hair I sent out for repair in March of 2023 had never returned. One year later !!!! Although my stylist continually checked to see if it had been returned and it was in the system they will not honor my request. Not even offering any type of partial reimbursement !!!! I have been a loyal customer for 8 years here in Fl and previous to that in Ct. I stayed with the company throughout the covid shut down and would think that HC international would have some understanding for its customers. I am highly disappointed that the corporate office is not able to accommodate my request for reimbursement of a $370.00 hair piece that I bought and paid for but never had the opportunity to use ... This is not fair to treat a loyal customer, I'm moving out of state and there are no HC in the area I'm moving to otherwise I would have stayed with the company.... Now I'm not sure if I would with the way this has been dealt with...

Natali is the best -

Hairclub.com has almot good quality… Hairclub.com has almot good quality products. But their ordering and customer relations admistrative set up isn't too great. It hasn't been alwasy a smooth expirience. I think they need to look into this.