HCM is shut down due to Covid HCM is shut down due to Covid - and my husband was automatically charged for his treatment, which he could not have. They said they would not issue refund, and would see about future opening and charges. My sister-in-law owns a hair salon and didn't charge her customers for services scheduled, but not rendered due to shutdown. It's now about a month later, and his next scheduled appointment is coming up. I don't think they should charge him again.

Love this place! Excellent service, everybody is very professional and friendly! Thank you Emely for your patience and kindness!

Convenient Location Love the location, not really friendly some staff and management very defensive with excuses why they cannot or will not help in case of emergency repairs, and don't return calls. Staff turnover, lack of staff, service, have been great issue since 'Covid' excuse for everything, even sending out with wet poorly cut hair that lifts in the first week. Used to be a great office when it opened- Staff was attentive, professional, friendly- made me feel important as a client-today not so much. Hope things change here for the better soon.

Jasmine was so gentle i love the… Jasmine was so gentle i love the service i had

I was told the records did not show… I was told the records did not show that the hair I sent out for repair in March of 2023 had never returned. One year later !!!! Although my stylist continually checked to see if it had been returned and it was in the system they will not honor my request. Not even offering any type of partial reimbursement !!!! I have been a loyal customer for 8 years here in Fl and previous to that in Ct. I stayed with the company throughout the covid shut down and would think that HC international would have some understanding for its customers. I am highly disappointed that the corporate office is not able to accommodate my request for reimbursement of a $370.00 hair piece that I bought and paid for but never had the opportunity to use ... This is not fair to treat a loyal customer, I'm moving out of state and there are no HC in the area I'm moving to otherwise I would have stayed with the company.... Now I'm not sure if I would with the way this has been dealt with...