Overall happy with order despite issues Our order arrived late and damaged. Cal-Pharma replaced the order, which was appreciated. Unfortunately, the order took a long time to arrive, once again, but it was not damaged the second time around. Overall, we love the product, so I’m the future we’d make sure to order sooner since we know it could take awhile to receive it.

I gave this a one star because I am… I gave this a one star because I am still waiting on delivery from an order I placed on March 25th. Once it arrives, I may be able to increase this rating?

Excellent product that all starts with… Excellent product that all starts with the excellent customer service. My online order could not process because I have a different ship to than my billing address but whoever that nice lady is that answers your phones took care of me. She processed my order by phone. Also, I pointed out to her an inconsistency on your website with the descriptions for hand sanitizers and she checked on during the call. She also told me that she would follow up with the proper department to get it corrected. This is the 2nd time I have ordered your hand sanitizer since COVID-19, and I really appreciate the fast, courteous service. Stay well!

Good product, bad customer service Twice I went to the Cal Pharm website and ordered hand sanitizer. Both times the order was never filled. I never received any explanation. Finally I ordered from Amazon and received the product. Love the product. Disappointed in the service.

Not Happy Horrible customer service. I tried placing an order. The first time it was cancelled because I typed my zip code incorrectly (my fault!) but I tried placing a new order and it placed twice and both orders have been pending for weeks. I reached out to customer support for help and never heard anything. I ordered the products through Amazon (which I HATE doing, I would rather buy directly from the supplier) and have already received the products from Amazon while my orders through Cal-Pharma are STILL pending