App is bad. Not interested in finding out more This is a review of the app, which is so mediocre that I did not proceed with booking a massage with this company. The app basically only offers you the option to book a "blind" session, in which you are not able to select what therapist will come based on their feedback or you prior experience. Lunacy. I immediately uninstalled the app.

Too many rescheduled massages Failing company. Unprofitable and it shows through the way they treat their employees. You want proof? You want me to take down the review because there’s not enough information? Let me elaborate... The massages I book keep getting rescheduled or cancelled. Why schedule something and cancel last second? How can I plan out a night when there’s a more than 75% chance it’ll be rescheduled, cancelled or moved around? And I can’t even put the blame on the therapists. They’re not getting paid enough to care. Also, their customer service takes much too long to respond.

Terrible experience booking my first… Terrible experience booking my first massage with soothe.com, but I'm so glad I didn't take the membership. The massage therapist showed up 45 mins late, forgot her mask, shut my room's door on my face saying she "needs to breathe" instead of politely asking a few minutes to set things up. Such a terrible service and I regret so much booking a massage through soothe on my birthday.

This App Has Bugs It was a hassle to apply as they were not knowledgeable about the requirements to be a massage therapist in California. I never had clients with this service. Customers were very far away and they would book less than a half-hour from the scheduled time. I required at least 24 hours; I do have another job. Most of the time I would get an error message if I decided to accept an appointment.

I didn't get the massage that had been confirmed Like others, I booked an appointment, got a confirmation, and then no one showed up. When I emailed them, they said they hadn't been able to get a confirmed massage for me. I showed them the screenshot of the confirmation, and they changed their tune to a cancellation. Since I'd read a lot of reviews saying this had happened, my hopes were not high, and actually getting a massage was going to be a bonus. They'll release my credit card hold within three days. I'll go to the massage place near here when I want one. I'd played in a hockey tournament this weekend and really could have used one last night.