Great experience Great experience! As a first time user, I was skeptical to say the least. I have to admit that I was quite impressed by the level of professionalism and skill of both therapists (my wife and mine). Julia and Michelle did a great job! They arrived before time and provided a terrific massage experience. I normally don't provide reviews but in this case i felt that i should. Keep up the great work!

Too many rescheduled massages Failing company. Unprofitable and it shows through the way they treat their employees. You want proof? You want me to take down the review because there’s not enough information? Let me elaborate... The massages I book keep getting rescheduled or cancelled. Why schedule something and cancel last second? How can I plan out a night when there’s a more than 75% chance it’ll be rescheduled, cancelled or moved around? And I can’t even put the blame on the therapists. They’re not getting paid enough to care. Also, their customer service takes much too long to respond.

Birthday surprise ruined in Ottawa I prebooked a massage for my husband and I for my husband's birthday and a special hotel room. My credit card was charged. 2 hr prior to massage I called support because therapists had never reached out. Was advised they were unable To contact therapists and when pushed I was advised therapist had not accepted any appointments in over a week. Then advised would be 10 days for my $300 to be returned to me.

Gifted massage therapist My massage therapist Christina is one of the best I’ve ever used. She has a gift, and knows exactly where my pain, knots, issues are every time I see her. The (Soothe) app is awesome, as I love being able to set up a massage anytime I need. And the response from the customer service team is always quick with a response, and very polite. Absolutely wonderful.

HORRIBLE HORRIBLE. Booked couples massage. These people took $344 out of my account only to inform me 2 hours before our appointment that they don’t have technicians to do our appointment. They take your money with ZERO knowledge whether or not they can even accommodate you. This is THEFT. Disgusting display of how business SHOULD NOT be run. None of their therapists are RMT’s we ONLY found out AFTER booking this bogus appointment. WASTE OF TIME, ripoff joke of a company.