I didn't get the massage that had been confirmed Like others, I booked an appointment, got a confirmation, and then no one showed up. When I emailed them, they said they hadn't been able to get a confirmed massage for me. I showed them the screenshot of the confirmation, and they changed their tune to a cancellation. Since I'd read a lot of reviews saying this had happened, my hopes were not high, and actually getting a massage was going to be a bonus. They'll release my credit card hold within three days. I'll go to the massage place near here when I want one. I'd played in a hockey tournament this weekend and really could have used one last night.

The founder of Soothe is a known NFT… The founder of Soothe is a known NFT scammer and has stole millions of dollars beware Soothe app is also likely a scam, my therapist never showed up and support is no help for refund. Don't do business with known scammers

Soothe Internet Service Scam-- Soothe Internet Service Scam-- Canceled a Sooth account after finding they didn't have providers in my area, however, Sooth never canceled their billing. Continued to bill my card monthly for $89. Discovered this when doing my taxes (billed HSA) and now Soothe refuses to respond to calls, emails, or texts. Merlin Kauffman is the owner, who lives in San Juan. Hope he is enjoying being a criminal.

Hurt my shoulders I had 2 swedish massages with Soothe. The first one was fine. For the 2nd one, I had to tell the provider (different than the first massage) 3 to 4 times that she was pressing way too hard and hurting me, also moving my shoulders in uncomfortable, un-natural ways. Both my shoulders have been hurting since then (it's been 1 month) particularly the right one, with pain waking me up at night and pain during the day. I cannot attend my swim lessons because of it. She clearly messed up some tendons or nerve.

App is bad. Not interested in finding out more This is a review of the app, which is so mediocre that I did not proceed with booking a massage with this company. The app basically only offers you the option to book a "blind" session, in which you are not able to select what therapist will come based on their feedback or you prior experience. Lunacy. I immediately uninstalled the app.