Lucy
GBWhen I first used this back years ago… When I first used this back years ago the app was organised and easy to navigate. Furthermore, Andy's voice was so calming. Now, it's hard to navigate and very disorganised. Has Headspace been bought out? Most videos are now narrated by Americans now and there isn't the option to switch back to British. Might seem minor but it makes a lot of difference
Cristina Silva
PTImpossible to unsubscribe! Update:At this point, headspace already made the refund regarding the impossibility to unsubscribe the subscription. *** Impossible to unsubscribe once you make the first payment. I tried to unsubscribe since I don’t use it anymore and it doesn’t appear that option on the app or in client area on the site. Since my last payment details weren’t active anymore because of this problem they went for my first payment card that is still active and charge another year. I sent 3 mails for support and the don’t even reply. I’ll have to cancel my card because of this.
Renny
GBHeadspace Stealth Fees BE CAREFUL. Once your trial period is over they will continue taking the subscription out of your account by stealth, i.e. without any prior warning or communication, until further notice, even if you are not using the service. I have been quietly charged £150 over the last three years despite not using them since 2021. I would NOT RECOMMEND HEADSPACE for this reason. Although legally acceptable, in my opinion they should at least send you an email to remind you that they will be taking a subscription fee from your bank account.
SDA
GBHorrible customer service As many people here have written, I signed up in November 2022. A year later they charged me for another year at £50 without any warning or reminders. I contacted them within minutes. I have had no reply or response. At a time when the cost of living is affecting so many people, it is inhuman that they are causing so much mental and financial distress. For all their claims of promoting mental health they are just money grabbing scammers.
Nn
AEBEWARE THEY STEAL YOUR MONEY! Beware of this fraudster company that says they will give you a 14 days free trial before charging you for a whole year subscription!! I made the mistake of clicking thinking I could try the app before they charge me but NO THEY CHARGED ~$100 ME RIGHT AWAY and they/Apple won’t give me my money back!!! WHAT A SCAM!!!