Shocking customer service, avoid If I could give 0 stars, I would. Similarly to others, I had issues with billing and cancelling my membership and was met with incredibly unhelpful customer support. I initially received a quick response from someone who had obviously not read my query as the response was completely irrelevant. Since then, I have been waiting for a month for another response. They were contacted on January 6th, well before my renewal date, and I have since been charged £50 for a membership I don’t want. Almost 7 weeks and multiple unresponded to emails later, I am shocked at how appalling the customer service is for a wellness app.

Execrable customer service Whilst the product is good, the billing and in particular the customer service is beyond awful. I raised a query about my membership over three weeks ago and despite a couple of emails telling me there is a backlog and I would have my issue sorted within 3 days etc, still I am waiting. Truly dreadful.

Leider kann man nicht null Sterne… Unfortunately you can't give zero stars. I am super disappointed with this company. I downloaded the APP from the Google Play Store because I received a recommendation. The 14-day test period was only possible if you provided your credit card number. I should have woken up by then. I looked at the app once and immediately decided it was nonsense. Unfortunately, I didn't know that a subscription was taken out straight away and that it automatically converts into an annual subscription after 14 days. Without warning. After 14 days on time, the credit card was charged almost 60 euros. USURY. Just stay away from companies like this.

Impossible to unsubscribe! Update:At this point, headspace already made the refund regarding the impossibility to unsubscribe the subscription. *** Impossible to unsubscribe once you make the first payment. I tried to unsubscribe since I don’t use it anymore and it doesn’t appear that option on the app or in client area on the site. Since my last payment details weren’t active anymore because of this problem they went for my first payment card that is still active and charge another year. I sent 3 mails for support and the don’t even reply. I’ll have to cancel my card because of this.

Horrible customer service As many people here have written, I signed up in November 2022. A year later they charged me for another year at £50 without any warning or reminders. I contacted them within minutes. I have had no reply or response. At a time when the cost of living is affecting so many people, it is inhuman that they are causing so much mental and financial distress. For all their claims of promoting mental health they are just money grabbing scammers.