Sarah
GBShocking customer service, avoid If I could give 0 stars, I would. Similarly to others, I had issues with billing and cancelling my membership and was met with incredibly unhelpful customer support. I initially received a quick response from someone who had obviously not read my query as the response was completely irrelevant. Since then, I have been waiting for a month for another response. They were contacted on January 6th, well before my renewal date, and I have since been charged £50 for a membership I don’t want. Almost 7 weeks and multiple unresponded to emails later, I am shocked at how appalling the customer service is for a wellness app.
SDA
GBHorrible customer service As many people here have written, I signed up in November 2022. A year later they charged me for another year at £50 without any warning or reminders. I contacted them within minutes. I have had no reply or response. At a time when the cost of living is affecting so many people, it is inhuman that they are causing so much mental and financial distress. For all their claims of promoting mental health they are just money grabbing scammers.
Nn
AEBEWARE THEY STEAL YOUR MONEY! Beware of this fraudster company that says they will give you a 14 days free trial before charging you for a whole year subscription!! I made the mistake of clicking thinking I could try the app before they charge me but NO THEY CHARGED ~$100 ME RIGHT AWAY and they/Apple won’t give me my money back!!! WHAT A SCAM!!!
Aly
CAHeadspace is worth it if you are into mental wellness I've been using headspace for a couple years. The free version was recommended to me by my therapist.They have options for students, and people with lower income. The customer service staff is very kind, and understanding. I will be honest, quite a bit of the meditations sound very similar, but each session has its own blurb before the meditation. There's also ways to reflect on and track your anxieties and stressors. Many videos, activities and topics as well. I really recommend headspace
Nanna B
DKThey steal your money Don’t use free trials - it’s impossible to get out without being charged for an annual subscription. They also charge you before your free trial is over. The app is not good with your mental health - ironic right?