The App Is Very Disorganized The app is very disorganized. All my readings, videos, etc that I had worked on the previous day, would disappear the next. I only wanted to concentrate on sleeping, however they would bombard me with all kinds of other things I was not interested in. I requested my money back however they ignored me. They lack of customer service also, how frustrating.

Avoid!! They only care about money not you!… Set to not renew my annual membership as I couldn't afford it this year. Every year since 2019 I have received a renewal notice in November but nothing in 2023 as expected! Then they charged me anyway and refuse to refund the £49.99!! Nothing fluffy and fuzzy about Headspace! As money grabbing as others! Would have gone back but will not do so now as I don't trust them.

Execrable customer service Whilst the product is good, the billing and in particular the customer service is beyond awful. I raised a query about my membership over three weeks ago and despite a couple of emails telling me there is a backlog and I would have my issue sorted within 3 days etc, still I am waiting. Truly dreadful.

Shocking customer service, avoid If I could give 0 stars, I would. Similarly to others, I had issues with billing and cancelling my membership and was met with incredibly unhelpful customer support. I initially received a quick response from someone who had obviously not read my query as the response was completely irrelevant. Since then, I have been waiting for a month for another response. They were contacted on January 6th, well before my renewal date, and I have since been charged £50 for a membership I don’t want. Almost 7 weeks and multiple unresponded to emails later, I am shocked at how appalling the customer service is for a wellness app.

I regret my free trial. I wasn't conviced by what the subscription offeres so I wanted to end my free trial. But the app had an issue, so I just deleted the app thinking that was that. Instead, they billed me the annual price. I kindly requested a refund, but they said no. There are a bunch of people this happened to on reddit and other forums. It's super unethical for a company making it's money with meditation and mental wellness.