Shocking customer service, avoid If I could give 0 stars, I would. Similarly to others, I had issues with billing and cancelling my membership and was met with incredibly unhelpful customer support. I initially received a quick response from someone who had obviously not read my query as the response was completely irrelevant. Since then, I have been waiting for a month for another response. They were contacted on January 6th, well before my renewal date, and I have since been charged £50 for a membership I don’t want. Almost 7 weeks and multiple unresponded to emails later, I am shocked at how appalling the customer service is for a wellness app.

Atrocious cancellation policies. Signed up for Headspace with a yearly subscription, took note of the terms of use being "cancel anytime". After finding the app too attention-grabby and their colab with Disney and other less than noble francises, I wanted to cancel. Contacted helpesk, was told to do this on the Headspace platform, (PC) but it wasn't possible under subscription. Contacted again and they left me without responing for 3 months. "Sorry to keep you waiting" was the automated message in November 2023. Only after uploading screenshots of the page they directed me to, the platform - so they could SEE cancelling isn't possible, - also attatched my emails to their help center - did they cancel on the day. Oh like it was no problem. Some of the responses from the team were downright rude with resposes like "looking into your mess", misspelling my name and so on. And then: they tried to blame me, my email-adress,my bank- anything except taking responsibility, kind, and making less stress - ah - for users who came to them for mindfulness, and ended up with the stress of not being able to get away from this company.

Headspace Stealth Fees BE CAREFUL. Once your trial period is over they will continue taking the subscription out of your account by stealth, i.e. without any prior warning or communication, until further notice, even if you are not using the service. I have been quietly charged £150 over the last three years despite not using them since 2021. I would NOT RECOMMEND HEADSPACE for this reason. Although legally acceptable, in my opinion they should at least send you an email to remind you that they will be taking a subscription fee from your bank account.

They steal your money Don’t use free trials - it’s impossible to get out without being charged for an annual subscription. They also charge you before your free trial is over. The app is not good with your mental health - ironic right?

Headspace is worth it if you are into mental wellness I've been using headspace for a couple years. The free version was recommended to me by my therapist.They have options for students, and people with lower income. The customer service staff is very kind, and understanding. I will be honest, quite a bit of the meditations sound very similar, but each session has its own blurb before the meditation. There's also ways to reflect on and track your anxieties and stressors. Many videos, activities and topics as well. I really recommend headspace