Crappy customer care poor business practices I ordered items online and paid. A day or 2 later I received a garbled phone call telling me they had not the items in stock and they would refund the cost. When my order arrived ( frozen items) 1 bag had burst and was defrosted - the contents in a puddle in the bottom of the freezer transit bag. The other 2 items survived. My money was not refunded. 2 weeks later and following 3 ignored emails I received a reply and they said they would refund that day. A week later still no refund. Several emails ( all ignored bar the last one ) later they said they would refund “x” amount. This was a partial refund not a full refund. This is the worst online company I have ever had the misfortune to deal with. They do not answer their emails, phone. Customer care is non existent. I wish I had read these reviews before ordering. USE THIS COMPANY AT YOUR RISK

disappointed I am very disappointed with this website..it was a birthdaycake and i ordered on time but cake was not delivered on the day..It was a surprise and we failed coz of this website instead of calling three times it never delivered.can any one help me with their management i realy wanna write an email to them aboit this wonderful service they are giving to cutomers..

It is a very unprofessional & useless… It is a very unprofessional & useless service. My brother had ordered cake for mother's day . It was delivered d next day & was rotten. We had to throw it away. For father's day , two cakes were ordered but not delivered till Wednesday . I called them up. They gave stupid excuses. I have asked them for a refund. It should be shut . They don't know how to handle d business & take orders

Simply Rubbish & money making company Very rubbish service & feel cheated by company.. Ruin our ocassion... When you place order on their website, they never mentioned anything untill you phone them and find out about delivery. Then they come with terms & condition and so many excuses and by the time you do not have any options left to make another arrangement.. I can say in other words its online cheating and suggest everyone not to use this site otherwise you will loose your money...

Cake was just ugly and cheap and tasted Horrible. The cake which was received by my broher was the worst cake he has had in his life.it looked cheap and tasted even worse.I am sure you guys made a lot of profit coz the cake was sent from one of those cheap roadside small shops,without considering the quality facoty AT ALL.I think i made a mistake booking cake thorugh your website coz i spoiled his bday start with that ugly cake.NEVER goin to book anythin from your website again and will warn all my friends all over the world as well.