Terrible and Unprofessional Absolutely, terrible and unprofessional customer service. My refurbished phone, after reading these reviews I have low hopes it will work properly, was sent to the wrong address. Thankfully I caught the issue, but it is unknown whether it will be resolved. I'm disappointed that the company can not contract qualified customer service agents. I will update the review as this process progresses.

Excellent Service After reading a few negative reviews in Reddit, I expected it will be a challenge to get my phone fixed. Surprisingly the process was easy and smooth. I got my replacement in no time.

Excellent service by Ankit and his team Excellent service by Ankit and his team Really appreciate his work He was very responsive thanks

Making the appointment was quick and… Making the appointment was quick and easy, even better when I showed up! They promptly took my phone and let me know when I could have it returned later in the day. While picking it up they made a few suggestions to avoid having the same issue and the entire time, they did so with a smile. This to me, was great service.

The Samsung customer care + team was…GREAT The Samsung customer care + team was great in providing me the information and guiding me through the claims process. I did run into a snag in the claims process but the agent was very efficient in helping me through the claims process. You can contact a real human at Samsung when you need extra help which in today's robot world really GREAT!🤗🙂