The inner phone screen on my zfold 4… The inner phone screen on my Zfold 4 stopped working. I put a claim for a replacement phone and did have to wait days for the phone to arrive. Verizon always sent a phone next day air. So this isn't so great. Did end up receiving the phone. About a month later, the inner screen protector started to peel. They obviously sent me a refurbished or remanufactured phone. I called Servify and they said screen protector isn't covered. Not exactly what I wanted to hear for a phone that's just a month old. They either sent a phone that failed QC or it was a refurbished phone. How does a screen protector on a replacement phone only last a month?? On that note, Servify, stepped up after reading my review and corrected the situation by sending me yet another replacement. We'll see how the protector holds up. I will up the stars to 4 for them having rectified the situation.

I have been a samsung care plus… I have been a samsung care plus customer for years and servify is the reason I will no longer use Samsung care plus. I am going to assurion as they have a dedicated local center. Buyer beware you will end up spending 100$ for a cracked screen repair due to unavailable parts. I would blame this on samsung but servify doesn't do anything to offer a solution but spending 3 x the cost. It should be advertised this way as they mislead you into thinking you can get a 30$ screen repair.

What a wonderful surprise!?! What a wonderful surprise!?! Wow! I spoke with a super friendly agent about an issue with my phone. She steered me in the right direction and handled my request for a replacement phone in a timely manner. Excellent! 100% satisfied customer. 5 thumbs up!

Excellent Service The person in charge of repairing my phone was excellent. Bryan broke down the time required and why it would take that long and was very professional. He was actually done a bit early and my phone feels and looks like it is brand new.

Great experience from knowledgeable staff The staff was upfront and honest that two repairs may not be covered under a single claim (front screen replacement from faulty pixels, inside screen protector coming off), but they handled everything great and I was able to pick up my device same-day. Great experience from knowledgeable staff.