The warranty company is legit they went out of the way to make my claim right The only authorized service center near me within 150 mi was not able to get the required parts. I had to do the online claim but they didn't have the part available either for just replacement screen. The warranty company went out of their way to get the issue taken care of though and made it right so I give them five stars for the effort they put despite the system not being perfect they cannot control Samsung not making enough replacement screens.

The inner phone screen on my zfold 4… The inner phone screen on my Zfold 4 stopped working. I put a claim for a replacement phone and did have to wait days for the phone to arrive. Verizon always sent a phone next day air. So this isn't so great. Did end up receiving the phone. About a month later, the inner screen protector started to peel. They obviously sent me a refurbished or remanufactured phone. I called Servify and they said screen protector isn't covered. Not exactly what I wanted to hear for a phone that's just a month old. They either sent a phone that failed QC or it was a refurbished phone. How does a screen protector on a replacement phone only last a month?? On that note, Servify, stepped up after reading my review and corrected the situation by sending me yet another replacement. We'll see how the protector holds up. I will up the stars to 4 for them having rectified the situation.

DO NOT BUY SAMSUNG CARE+ DO NOT BUY SAMSUNG CARE+ Their customer service agents may as well be bots. They cannot tell you when you'll get your replacement device. Been waiting 5 days already for a replacement and calling Servify. None of the agents can tell me when the replacement will come. This is after a lengthy process to even submit the claim because they said, their error, they were collecting my money but for some reason didn't have an active insurance policy with me. They said they'll need to activate the policy and that takes 24 hrs and to call back and resubmit the claim then. Don't recommend buying the insurance. Unless you don't mind waiting who knows how long to obtain your replacement. Edit: The reply from Servify is just a bot. They take forever to actually respond to anything.

Simple process I just needed rear glass replaced. It was easy to file a claim make an appointment and have my phone repaired. The only thing I would recommend to improve would be to offer to rent a loaner phone while yours is being repaired.

Excellent Service The person in charge of repairing my phone was excellent. Bryan broke down the time required and why it would take that long and was very professional. He was actually done a bit early and my phone feels and looks like it is brand new.