Excellent service by Ankit and his team Excellent service by Ankit and his team Really appreciate his work He was very responsive thanks

Samsung Doesn't Care+ It's been over 1 month and Samsung Care+ has sent me 3 defective replacements in a row. They ultimately decided to refund my purchase but the decision took far too long and I was left with a defective phone that couldn't do basics I relied on. Their customer service can be difficult to reach, quickly makes false promises, and they even advertise their 4.5 out of 5 star rating on their site - something they definitely don't have. Their terms and conditions are ambiguous as expected but they have opted to do the bare minimum, bordering on violating the terms to do as little for the customer as possible. I would avoid if at all possible. If needed, spend a few extra dollars on your own carrier's protection plan.

Terrible and Unprofessional Absolutely, terrible and unprofessional customer service. My refurbished phone, after reading these reviews I have low hopes it will work properly, was sent to the wrong address. Thankfully I caught the issue, but it is unknown whether it will be resolved. I'm disappointed that the company can not contract qualified customer service agents. I will update the review as this process progresses.

Easy process Easy process. The online claim system was easy to go through, costs were transparent and was easy to schedule with a local repair center. Thrilled I bought the Care+ plan.

It's great until it's not The process was quick although I will say, the online portion was not user friendly. It was unclear what the hold up was during the initial process. had to call and speak to representative who couldn't help me get past that one page. That delayed things and was very frustrating to me.