Tim is an amazing craftsman and a wonderful human being. Tim reecently restored my family's Sunbeam T-20B. Throughout the process, he kept me informed about whrere he was at with the restoration. This is something I truly appreciated. What I appreciate even more is Tim's kindness, his professionalism, and the sheer love he puts into repairing these amazing machines. He has a gift not just for repairing them, but for letting you know that he values you as a customer and as a human being: I'd told Tim that this Sunbeam was my father's T20B and that he'd loved it. When Tim sent the toaster back to me, he printed a special note to honor my father on the side of the box. I have made a friend whose friendship I will always cherish.

Tim exceeded all expectations- WOW!!! What made my experience with Tim Wilson extraordinary? How shall I count the ways? Tim treated me like a dear friend, with unexpected kindness, respect and sincerity! He cared enough to provide detailed accounts of his progress with my late parent's Sunbeam to ensure I was fully informed- complete with photos from every conceivable angle!! I learned that Tim is very busy with his "real" (printing business) job, as the chairperson of the Board of Trustees at the church he has attended his entire life First UMC of London and that he visits the church almost daily to monitor the final stages of the masonry and stained-glass window restoration. Yet he made time for me- and was it ever worth the wait!!! Because the finished product is one gorgeous work of art that I enjoy looking at every day. Not to mention having perfect toast that alluded me (and my parents) for decades!!!! Thank you from the bottom of my heart Tim!!!!! You are an artist, craftsman and one incredible human being!!!!!

Generosity perfectly mixed with expertise After spending hours trying (and failing) to repair a T-20B that has been in my family for decades, I reached out to Tim for help. I’m so glad I did because he got back with me quickly and walked me through a couple of tests that lead to a successful repair. Thank you so much for your kindness! I was really surprised by the willingness to help, and the way you treated me like a close friend. Grateful for a shining example of generosity. My mother will be very excited to have her beloved toaster back this Christmas!

The toaster is beautiful The toaster is beautiful. And functional. It makes my life just a bit easier, and I appreciate that. Tim communicated well during the whole process. I got before/during/after photos of my toaster. Just keep in mind that it all takes time. It's not an online it in person store. Good things come to those who wait. It's a buy it for life toaster, and you won't get that anywhere else.

Tim the toaster man is amazing! He's like a Sunbeam Radiant Control Toaster whisperer. I had mistakenly self-diagnosed a faulty thermostat in my unit and shipped it to Tim for replacement. He found that the thermostat blade was in perfect shape, cleaned and adjusted the contacts (the actual problem) and sent it back to me - at no charge! He even spent time with me on the phone walking me through the final adjustment and calibration so it would toast just right. Happily toasting in Toronto.