True craftsmanship! Tim is a delightful person and proud of his craft. In a sea of products and services intended only to separate you from your money without actually making your life any better off, his Sunbeam repair and restoration service was refreshingly earnest and human! It's clear he loves what he does for the sake of it. He does not take for granted his strong position in a fairly niche market; he earned and maintains it!

Tim the toaster man is amazing! He's like a Sunbeam Radiant Control Toaster whisperer. I had mistakenly self-diagnosed a faulty thermostat in my unit and shipped it to Tim for replacement. He found that the thermostat blade was in perfect shape, cleaned and adjusted the contacts (the actual problem) and sent it back to me - at no charge! He even spent time with me on the phone walking me through the final adjustment and calibration so it would toast just right. Happily toasting in Toronto.

Worth Every Penny I found Tim to be a polite, responsive, knowledgeable, and honest businessman. My model T-35-1 was expertly packaged, looks brand new, and works like a dream. These toasters weren't cheap when Sunbeam first started making them, and Tim's restored units aren't cheap today. However, I feel they're worth every penny and expect to get a lifetime of use out of mine.

The toaster is beautiful The toaster is beautiful. And functional. It makes my life just a bit easier, and I appreciate that. Tim communicated well during the whole process. I got before/during/after photos of my toaster. Just keep in mind that it all takes time. It's not an online it in person store. Good things come to those who wait. It's a buy it for life toaster, and you won't get that anywhere else.

If I could give 6 stars I would If I could give 6 stars I would. From start to finish this experience was top notch. The care in selecting the right unit, the diligence in communication, and the final product are outstanding -- truly a level of service that seems to be absent from most interactions since these toasters were new. Thank you so much!