My experience with Tawanda Rozier was… My experience with Tawanda Rozier was absolutely amazing! This is is definitely not an easy step to make and she made the starting process so warming :) Ms Tawanda did not know me not one bit and i just want her to know that she is the true definition of treating people with kindness because you never know what ppl are going through and just words would make someones day all better! We need more customer service like her!!

No one wants an interlock but calling… No one wants an interlock but calling in and speaking with Tawana made my entire day! What a Blessing it was to speak with her during all this chaos! This company has an outstanding employee and I hope you give her praise everyday for how wonderful she is with clients like me!

You have an awesome employee in Tawana! You have an awesome employee in Tawana! She made a horrible experience Pleasant. She helped me tremendously navigate what I needed to do. The world needs more people in customer service like her! Now if the rest of my 3-year experience with this device goes smoothly then I can bear it...

Device fell while driving I've had issues with the current device mount in the air vent not staying in place. I placed the device in the passenger seat and it went flying into the floorboard while braking and turning earlier today. It immediately sounded the alarm and stated "program violation" due to "abuse". I called to make sure I wasn't in trouble and was assured that enough force causes that message and not to worry because it showed no error message. Was unsettling when it happened so I called Monitech. Ellie Cepero eased my mind by assisting me and letting me know not to worry that it's not a violation. She was very polite and easy to talk to. Thanks again Ellie.

This company is a ripoff This company is a ripoff. Customer service agents are quick to rush you off the phone, always fast talking( I guess so they can get back to doing nothing at home). Slow response time for the Indigent program. It’s been 2 months and I have yet to hear anything in response to my financial hardship affidavit. I know when I’m getting the run around and this company is definitely doing a good job at doing that. I cannot wait to get this interlock out of my vehicle, it has become more of a headache than anything good.