Great and smooth process to set up an… Great and smooth process to set up an appointment for device installation. Tawana is very patient and had all the answers to my questions. She went over everything in detail with me.

Great customer service creates continual customers and referrals! I spoke with Tawanda Rozier, she has excellent customer service skills. She did a fantastic job handling my need. I highly recommend working with her. I probably would have called around for more quotes if her service was anything below excellent. And it was excellent! Thank you for making this unnerving circumstance that much more bearable!

Claudia Adarme Claudia Adarme, was very helpful. She was knowledgeable and answered all my questions. Her customer service was great, she was calm, patient, and she gave me a fast application process. I had my appointment within ten minutes of talking with her. Not everyone these days gets five stars, Claudia Adarme does. -Abraham K.

If I could give 0 stars I would If I could give 0 stars I would. The equipment constantly gives false reads in which you have to pay $45 every time to clear. Like how did I fail and seconds later pass but still the $45 is required. Then here I am now needing to go in for the 2 month check and the agent scheduled me for a location that was closed so of course I had to pay $45 again even tho I showed up with no one there. Spoke to another agent same day to avoid my car getting locked again as I do have a job scheduled another appt and of course the car was locked!!! This is completely unacceptable and truly unconstitutional. I will be removing it and going with another company at my next appointment for sure. I have had 2 out of 10 decent experiences with agents all others were remedial.

Device fell while driving I've had issues with the current device mount in the air vent not staying in place. I placed the device in the passenger seat and it went flying into the floorboard while braking and turning earlier today. It immediately sounded the alarm and stated "program violation" due to "abuse". I called to make sure I wasn't in trouble and was assured that enough force causes that message and not to worry because it showed no error message. Was unsettling when it happened so I called Monitech. Ellie Cepero eased my mind by assisting me and letting me know not to worry that it's not a violation. She was very polite and easy to talk to. Thanks again Ellie.