You have an awesome employee in Tawana! You have an awesome employee in Tawana! She made a horrible experience Pleasant. She helped me tremendously navigate what I needed to do. The world needs more people in customer service like her! Now if the rest of my 3-year experience with this device goes smoothly then I can bear it...

I have had it show a 6016 trouble code… I have had it show a 6016 trouble code twice in 3 days and 3 times in the last 2 weeks. Which it doesn't cost to get that code cleared but it's a problem haven't to wait on it to go through all that Talking Everytime you start your car, now I have to make an extra 30 min drive to monitec to see if they can figure out what's causing it. And as everyone says when you call you either usually have to wait a LONG TIME or get their VM. I usually wait until after midnight before I call and usually get someone fairly quickly. I know I've tried pushing 8 to where you won't lose your spot in line and they'll "call you back" 🤣 LMAO Tried probably 8-10 times have never gotten a call back. They have several False Advertisements.

Great customer service creates continual customers and referrals! I spoke with Tawanda Rozier, she has excellent customer service skills. She did a fantastic job handling my need. I highly recommend working with her. I probably would have called around for more quotes if her service was anything below excellent. And it was excellent! Thank you for making this unnerving circumstance that much more bearable!

This is my third day contacting… This is my third day contacting Monitech and I have not recieved a response yet. I haven't been able to move my vehicle in 4 days. Even when they ask for giving a call back pressing 8 doesn't work and they just talking and playing elevator music. This is ridiculous and totally unacceptable. Also, this is not the first time this has happened. I can't wait to be done with this!!

Tawanna I thank Tawanna for her help by educating me on how the interlock process work. She was very informative and caring. She is an example of excellence customer service