Device fell while driving I've had issues with the current device mount in the air vent not staying in place. I placed the device in the passenger seat and it went flying into the floorboard while braking and turning earlier today. It immediately sounded the alarm and stated "program violation" due to "abuse". I called to make sure I wasn't in trouble and was assured that enough force causes that message and not to worry because it showed no error message. Was unsettling when it happened so I called Monitech. Ellie Cepero eased my mind by assisting me and letting me know not to worry that it's not a violation. She was very polite and easy to talk to. Thanks again Ellie.

Claudia Adarme Claudia Adarme, was very helpful. She was knowledgeable and answered all my questions. Her customer service was great, she was calm, patient, and she gave me a fast application process. I had my appointment within ten minutes of talking with her. Not everyone these days gets five stars, Claudia Adarme does. -Abraham K.

My experience with Tawanda Rozier was… My experience with Tawanda Rozier was absolutely amazing! This is is definitely not an easy step to make and she made the starting process so warming :) Ms Tawanda did not know me not one bit and i just want her to know that she is the true definition of treating people with kindness because you never know what ppl are going through and just words would make someones day all better! We need more customer service like her!!

Towanna Towanna was very patient when I had multiple questions. She didn't mind when I recapped more than once or when I reached out with additional questions. Now let's hope we don't have all the car issues mentioned in other reviews.

First time Spoke with Tawanda R., Overall this was a positive experience. She was very professional & thorough. I wanted to get info on what I needed to get install and she also advised on Promo for free install so I ended up making an appointment. She explained to me (and sent me text) of how this device works - what not to do to trigger the lock (like food-sugars-turns into alcohol-triggers lockout) things I hadn’t thought about. Process was pleasant and quick, she set up my profile and appointment. Thanks for all your assistance Towanda. Would recommend.