Stopped recording automatically My meeting was 10min late and the recording was crucial. Without notifying me, Otter removed itself because it was "too quiet" and ended up not recording one of the best meetings of my life, WHICH I NEEDED RECORDED. Honestly, what am I even paying for. 10min late start, everything gone, no way to know it wasn't working.

I love Otter.ai I love Otter.ai! I just found out about it recently. I have been using it for a month now and it has been really great help, especially during long Senate/Congress meetings. Taking notes in meetings didn't look so grueling any more with this tool. I also like their upload feature, where you can upload video or audio file, which it will transcribe. I would also like to disclose that I am writing this honest review as part of Otter's promotion.

New plans are restrictive and no human customer services. They changed the pricing plan which I did not see as I was away. Then billed for a year. The AI customer service bot says it is non-refundable and I cannot speak with a human. The package is not suited to my needs. I was disappointed with the accuracy levels and as I am 2 weeks past the renewal date I should be able to get a refund and cancel the subscription.

Happy - I am very happy for subscribing It is, indeed, a great tool. It saves time, it helps organize ideas, prioritise tasks, prepare emails and, overall, make one's day much more productive, when trying to survive multiple meetings, decisions and even languages. The new AI tool works wonderfully. I consider it money very well spent/invested.

Solid and Useful Transcription We love using Otter.ai to record and transcribe verbal exchanges in Zoom and IRL meetings. The ability to go back and tidy up the transcription and match it to voices is great. It is definitely the best transcription software we have tried. We run a meditation coaching business, so having clear and usable text to hand off to clients is critical to success!