I canceled my service after the trial… I canceled my service after the trial and have been charged ever since. There is no customer service number, they say to cancel I have to sign in but to sign in I have to allow them to have access to my google contacts and schedule and there is no way to get around that. So, in order for me to try to get a refund of the past year's charges, I have to exchange my calendar info and my contacts? Talk about invasion of privacy.

Customer service experience was positive (though slowed by being limited to email) Just wanted to add a positive review saying that (counter to some of the reviews I read) I had a decent experience with their customer service team. Brittany was very helpful and relatively expedient in solving my issues over the weekend. Only giving 4 stars because there should really be a phone number for customer service as well if you're paying a regular subscription fee. The experience I had with customer service over email was good (though slower in resolving my issues that a phone call would have been).

Use Otter.ai if you’re in uni Otter is a really straightforward site, and this made uploading my audio files and receiving my transcription very easy. I had to listen to 3x30min podcast episodes for an assignment and Otter.ai significantly cut down my planning, drafting and writing time. Have already recommended to friends and family. This review was submitted as part of a promotion from Otter.ai.

Otter.ai: A lifesaver for busy listeners! Otter.ai has become an essential tool in my workflow. Whether I'm in a jam-packed meeting, catching a lecture, or conducting an interview, Otter captures every word with impressive accuracy. Overall, Otter.ai is a fantastic transcription tool that has boosted my productivity and transformed how I capture information. Highly recommend! * This review was provided as part of a promotion from Otter.

Limited usefulness Useful to get the first, low quality draft transcript, which can then be corrected by a human. I can see a use case here, having spent a lot of time typing up my transcripts manually. It still requires a fair bit of work, but the editing interface is pleasant to work with - until it starts to mess with the text, trying to realign it with audio after I enter my edits. Then the transcript becomes uneditable for a while. Speaker recognition is a complete hit or miss. I would not rely on that at all. Summaries are not only useless, they are actually counterproductive. I was expecting the program to not understand what was discussed at all or to understand it partially. I was surprised to notice it quite often misunderstands it in the worst possible way, i.e. it reverses the meaning of the conversation. Imagine running a business on that!