Customer service experience was positive (though slowed by being limited to email) Just wanted to add a positive review saying that (counter to some of the reviews I read) I had a decent experience with their customer service team. Brittany was very helpful and relatively expedient in solving my issues over the weekend. Only giving 4 stars because there should really be a phone number for customer service as well if you're paying a regular subscription fee. The experience I had with customer service over email was good (though slower in resolving my issues that a phone call would have been).

otter ai changed my life as someone who loves to both have and share meeting notes, otter ai has totally changed the game for me. it keeps notes, action items, screenshots, and insights into the meeting. it helps me synthesize meetings better and cuts over half of the administrative legwork needed to condense and send out good quality notes. i'm a loyal fan!

New plans are restrictive and no human customer services. They changed the pricing plan which I did not see as I was away. Then billed for a year. The AI customer service bot says it is non-refundable and I cannot speak with a human. The package is not suited to my needs. I was disappointed with the accuracy levels and as I am 2 weeks past the renewal date I should be able to get a refund and cancel the subscription.

The helpful tool for non English speakers It’s so helpful and effective for my task optimization. But sometimes it couldn’t catch the words.

Great product - saved so much time! Used Otter.ai to transcribe interviews for research. Cut the time spent transcribing by more than half. Generally very accurate. Have recommended to friends and would use again. Best feature is where you can click on a word in the transcription and the audio will play from there. Note: this review reflects my honest experience and was provided as part of a promotion from Otter.ai.