Terrible Customer Service I’ve subscribed to otter.ai for quite a few years and, up until recently, it’s been an ok experience. It misses a lot of words, but I can usually figure out what they are. However, something happened with my subscription renewal this year, and even though I signed up for the premium plan, I keep getting a message that I’m about to use up my quota of transcript imports. With the program I signed up, for I should have plenty of transcripts left. I have contacted customer service numerous times about this. At first someone tried to help me but just couldn’t seem to figure out what was going on. Now they completely ignore every email I send. So basically I’ve paid for something I’m not going to be able to use soon because I only have one transcript according to them. Really bad customer service! I’m going to try to get a refund and find another company that pays attention to their customers.

Great product - saved so much time! Used Otter.ai to transcribe interviews for research. Cut the time spent transcribing by more than half. Generally very accurate. Have recommended to friends and would use again. Best feature is where you can click on a word in the transcription and the audio will play from there. Note: this review reflects my honest experience and was provided as part of a promotion from Otter.ai.

Otter.ai: A lifesaver for busy listeners! Otter.ai has become an essential tool in my workflow. Whether I'm in a jam-packed meeting, catching a lecture, or conducting an interview, Otter captures every word with impressive accuracy. Overall, Otter.ai is a fantastic transcription tool that has boosted my productivity and transformed how I capture information. Highly recommend! * This review was provided as part of a promotion from Otter.

I love Otter.ai I love Otter.ai! I just found out about it recently. I have been using it for a month now and it has been really great help, especially during long Senate/Congress meetings. Taking notes in meetings didn't look so grueling any more with this tool. I also like their upload feature, where you can upload video or audio file, which it will transcribe. I would also like to disclose that I am writing this honest review as part of Otter's promotion.

Quick review of what you missed I used otter.ai to record a coaching session with a coachee. After the session is uploaded I will be able to check out what other questions I could have asked but did not. It reminded me the areas I should look into for future sessions. This is important as I am still trying to improve my coaching skills for the ICF certification.