Great product - saved so much time! Used Otter.ai to transcribe interviews for research. Cut the time spent transcribing by more than half. Generally very accurate. Have recommended to friends and would use again. Best feature is where you can click on a word in the transcription and the audio will play from there. Note: this review reflects my honest experience and was provided as part of a promotion from Otter.ai.

Stopped recording automatically My meeting was 10min late and the recording was crucial. Without notifying me, Otter removed itself because it was "too quiet" and ended up not recording one of the best meetings of my life, WHICH I NEEDED RECORDED. Honestly, what am I even paying for. 10min late start, everything gone, no way to know it wasn't working.

New plans are restrictive and no human customer services. They changed the pricing plan which I did not see as I was away. Then billed for a year. The AI customer service bot says it is non-refundable and I cannot speak with a human. The package is not suited to my needs. I was disappointed with the accuracy levels and as I am 2 weeks past the renewal date I should be able to get a refund and cancel the subscription.

Quick review of what you missed I used otter.ai to record a coaching session with a coachee. After the session is uploaded I will be able to check out what other questions I could have asked but did not. It reminded me the areas I should look into for future sessions. This is important as I am still trying to improve my coaching skills for the ICF certification.

Otter.ai is clutch for client meetings I've found Otter.ai to be such a valuable tool to have listening to all my meetings. I'll then use the chat feature to summarize notes for both myself, as well as my clients, and use it to create action "to do" lists following from what was discussed during the meeting. I find I now have to take less notes myself during the meeting and I can focus more on the client engagement.