I canceled my service after the trial… I canceled my service after the trial and have been charged ever since. There is no customer service number, they say to cancel I have to sign in but to sign in I have to allow them to have access to my google contacts and schedule and there is no way to get around that. So, in order for me to try to get a refund of the past year's charges, I have to exchange my calendar info and my contacts? Talk about invasion of privacy.

Customer service experience was positive (though slowed by being limited to email) Just wanted to add a positive review saying that (counter to some of the reviews I read) I had a decent experience with their customer service team. Brittany was very helpful and relatively expedient in solving my issues over the weekend. Only giving 4 stars because there should really be a phone number for customer service as well if you're paying a regular subscription fee. The experience I had with customer service over email was good (though slower in resolving my issues that a phone call would have been).

I absolutely recommend I find the note-taking tool to be very useful. The meeting scheduling (using my Google calendar), summarizing, listing key points and how easy it is to share meeting notes with others is top-notch. I can fully focus during meetings because I can always return to Otter to get key points from my meetings. And yes, this review was provided as part of a promotion from Otter. I haven't given 5 stars here simply because the AI still mixes up speakers sometimes but I know it will get better with advancements.

Great product - saved so much time! Used Otter.ai to transcribe interviews for research. Cut the time spent transcribing by more than half. Generally very accurate. Have recommended to friends and would use again. Best feature is where you can click on a word in the transcription and the audio will play from there. Note: this review reflects my honest experience and was provided as part of a promotion from Otter.ai.

This app is designed originally to sole… This app is very sneaky. It is designed to stole your data. It was installed into my computer without my intention, right after a meeting and spread through someone's email showing the recored of the meeting. It is without sender's intention nor notice either. After that it goes to all my meetings and send record to all my meeting attendees. I spent lots lot time still can't figure out how to delete it. It is terrible. It is by default going to all your meetings and stole all your conversation, data, image and video... If you don't want these terrible experience and don't want to lose your data. don't touch it. Finally I tried to delete it by log in their website. but still don't know if it is successful. Awful thief!!!!