Great product - saved so much time! Used Otter.ai to transcribe interviews for research. Cut the time spent transcribing by more than half. Generally very accurate. Have recommended to friends and would use again. Best feature is where you can click on a word in the transcription and the audio will play from there. Note: this review reflects my honest experience and was provided as part of a promotion from Otter.ai.

I absolutely recommend I find the note-taking tool to be very useful. The meeting scheduling (using my Google calendar), summarizing, listing key points and how easy it is to share meeting notes with others is top-notch. I can fully focus during meetings because I can always return to Otter to get key points from my meetings. And yes, this review was provided as part of a promotion from Otter. I haven't given 5 stars here simply because the AI still mixes up speakers sometimes but I know it will get better with advancements.

Terrible Customer Service I’ve subscribed to otter.ai for quite a few years and, up until recently, it’s been an ok experience. It misses a lot of words, but I can usually figure out what they are. However, something happened with my subscription renewal this year, and even though I signed up for the premium plan, I keep getting a message that I’m about to use up my quota of transcript imports. With the program I signed up, for I should have plenty of transcripts left. I have contacted customer service numerous times about this. At first someone tried to help me but just couldn’t seem to figure out what was going on. Now they completely ignore every email I send. So basically I’ve paid for something I’m not going to be able to use soon because I only have one transcript according to them. Really bad customer service! I’m going to try to get a refund and find another company that pays attention to their customers.

Perfect Conversation recorder. Perfect Conversation recorder. The AI software not only captured my conversation but also recorded every single detail. And to top it , Otter allows you to share notes with individual or on team levels. That's pretty awesome.

Otter.ai is clutch for client meetings I've found Otter.ai to be such a valuable tool to have listening to all my meetings. I'll then use the chat feature to summarize notes for both myself, as well as my clients, and use it to create action "to do" lists following from what was discussed during the meeting. I find I now have to take less notes myself during the meeting and I can focus more on the client engagement.