This app is designed originally to sole… This app is very sneaky. It is designed to stole your data. It was installed into my computer without my intention, right after a meeting and spread through someone's email showing the recored of the meeting. It is without sender's intention nor notice either. After that it goes to all my meetings and send record to all my meeting attendees. I spent lots lot time still can't figure out how to delete it. It is terrible. It is by default going to all your meetings and stole all your conversation, data, image and video... If you don't want these terrible experience and don't want to lose your data. don't touch it. Finally I tried to delete it by log in their website. but still don't know if it is successful. Awful thief!!!!

Solid and Useful Transcription We love using Otter.ai to record and transcribe verbal exchanges in Zoom and IRL meetings. The ability to go back and tidy up the transcription and match it to voices is great. It is definitely the best transcription software we have tried. We run a meditation coaching business, so having clear and usable text to hand off to clients is critical to success!

Customer service experience was positive (though slowed by being limited to email) Just wanted to add a positive review saying that (counter to some of the reviews I read) I had a decent experience with their customer service team. Brittany was very helpful and relatively expedient in solving my issues over the weekend. Only giving 4 stars because there should really be a phone number for customer service as well if you're paying a regular subscription fee. The experience I had with customer service over email was good (though slower in resolving my issues that a phone call would have been).

Limited usefulness Useful to get the first, low quality draft transcript, which can then be corrected by a human. I can see a use case here, having spent a lot of time typing up my transcripts manually. It still requires a fair bit of work, but the editing interface is pleasant to work with - until it starts to mess with the text, trying to realign it with audio after I enter my edits. Then the transcript becomes uneditable for a while. Speaker recognition is a complete hit or miss. I would not rely on that at all. Summaries are not only useless, they are actually counterproductive. I was expecting the program to not understand what was discussed at all or to understand it partially. I was surprised to notice it quite often misunderstands it in the worst possible way, i.e. it reverses the meaning of the conversation. Imagine running a business on that!

The helpful tool for non English speakers It’s so helpful and effective for my task optimization. But sometimes it couldn’t catch the words.