New plans are restrictive and no human customer services. They changed the pricing plan which I did not see as I was away. Then billed for a year. The AI customer service bot says it is non-refundable and I cannot speak with a human. The package is not suited to my needs. I was disappointed with the accuracy levels and as I am 2 weeks past the renewal date I should be able to get a refund and cancel the subscription.

best stenographer ever We are talking total automation! Link to your calendar, have your meeting, notes are organized and ready to recap in an email followup, done. This could be used as a training opportunity as well; comparing otter's notes to staff notes. Clarifies hearing vs listening.

Solid and Useful Transcription We love using Otter.ai to record and transcribe verbal exchanges in Zoom and IRL meetings. The ability to go back and tidy up the transcription and match it to voices is great. It is definitely the best transcription software we have tried. We run a meditation coaching business, so having clear and usable text to hand off to clients is critical to success!

otter ai changed my life as someone who loves to both have and share meeting notes, otter ai has totally changed the game for me. it keeps notes, action items, screenshots, and insights into the meeting. it helps me synthesize meetings better and cuts over half of the administrative legwork needed to condense and send out good quality notes. i'm a loyal fan!

Terrible Customer Service I’ve subscribed to otter.ai for quite a few years and, up until recently, it’s been an ok experience. It misses a lot of words, but I can usually figure out what they are. However, something happened with my subscription renewal this year, and even though I signed up for the premium plan, I keep getting a message that I’m about to use up my quota of transcript imports. With the program I signed up, for I should have plenty of transcripts left. I have contacted customer service numerous times about this. At first someone tried to help me but just couldn’t seem to figure out what was going on. Now they completely ignore every email I send. So basically I’ve paid for something I’m not going to be able to use soon because I only have one transcript according to them. Really bad customer service! I’m going to try to get a refund and find another company that pays attention to their customers.