Terrible Customer Service I’ve subscribed to otter.ai for quite a few years and, up until recently, it’s been an ok experience. It misses a lot of words, but I can usually figure out what they are. However, something happened with my subscription renewal this year, and even though I signed up for the premium plan, I keep getting a message that I’m about to use up my quota of transcript imports. With the program I signed up, for I should have plenty of transcripts left. I have contacted customer service numerous times about this. At first someone tried to help me but just couldn’t seem to figure out what was going on. Now they completely ignore every email I send. So basically I’ve paid for something I’m not going to be able to use soon because I only have one transcript according to them. Really bad customer service! I’m going to try to get a refund and find another company that pays attention to their customers.

Stopped recording automatically My meeting was 10min late and the recording was crucial. Without notifying me, Otter removed itself because it was "too quiet" and ended up not recording one of the best meetings of my life, WHICH I NEEDED RECORDED. Honestly, what am I even paying for. 10min late start, everything gone, no way to know it wasn't working.

Solid and Useful Transcription We love using Otter.ai to record and transcribe verbal exchanges in Zoom and IRL meetings. The ability to go back and tidy up the transcription and match it to voices is great. It is definitely the best transcription software we have tried. We run a meditation coaching business, so having clear and usable text to hand off to clients is critical to success!

This app is designed originally to sole… This app is very sneaky. It is designed to stole your data. It was installed into my computer without my intention, right after a meeting and spread through someone's email showing the recored of the meeting. It is without sender's intention nor notice either. After that it goes to all my meetings and send record to all my meeting attendees. I spent lots lot time still can't figure out how to delete it. It is terrible. It is by default going to all your meetings and stole all your conversation, data, image and video... If you don't want these terrible experience and don't want to lose your data. don't touch it. Finally I tried to delete it by log in their website. but still don't know if it is successful. Awful thief!!!!

best stenographer ever We are talking total automation! Link to your calendar, have your meeting, notes are organized and ready to recap in an email followup, done. This could be used as a training opportunity as well; comparing otter's notes to staff notes. Clarifies hearing vs listening.