New plans are restrictive and no human customer services. They changed the pricing plan which I did not see as I was away. Then billed for a year. The AI customer service bot says it is non-refundable and I cannot speak with a human. The package is not suited to my needs. I was disappointed with the accuracy levels and as I am 2 weeks past the renewal date I should be able to get a refund and cancel the subscription.

This app is designed originally to sole… This app is very sneaky. It is designed to stole your data. It was installed into my computer without my intention, right after a meeting and spread through someone's email showing the recored of the meeting. It is without sender's intention nor notice either. After that it goes to all my meetings and send record to all my meeting attendees. I spent lots lot time still can't figure out how to delete it. It is terrible. It is by default going to all your meetings and stole all your conversation, data, image and video... If you don't want these terrible experience and don't want to lose your data. don't touch it. Finally I tried to delete it by log in their website. but still don't know if it is successful. Awful thief!!!!

Limited usefulness Useful to get the first, low quality draft transcript, which can then be corrected by a human. I can see a use case here, having spent a lot of time typing up my transcripts manually. It still requires a fair bit of work, but the editing interface is pleasant to work with - until it starts to mess with the text, trying to realign it with audio after I enter my edits. Then the transcript becomes uneditable for a while. Speaker recognition is a complete hit or miss. I would not rely on that at all. Summaries are not only useless, they are actually counterproductive. I was expecting the program to not understand what was discussed at all or to understand it partially. I was surprised to notice it quite often misunderstands it in the worst possible way, i.e. it reverses the meaning of the conversation. Imagine running a business on that!

Great product - saved so much time! Used Otter.ai to transcribe interviews for research. Cut the time spent transcribing by more than half. Generally very accurate. Have recommended to friends and would use again. Best feature is where you can click on a word in the transcription and the audio will play from there. Note: this review reflects my honest experience and was provided as part of a promotion from Otter.ai.

Happy - I am very happy for subscribing It is, indeed, a great tool. It saves time, it helps organize ideas, prioritise tasks, prepare emails and, overall, make one's day much more productive, when trying to survive multiple meetings, decisions and even languages. The new AI tool works wonderfully. I consider it money very well spent/invested.