Use Otter.ai if you’re in uni Otter is a really straightforward site, and this made uploading my audio files and receiving my transcription very easy. I had to listen to 3x30min podcast episodes for an assignment and Otter.ai significantly cut down my planning, drafting and writing time. Have already recommended to friends and family. This review was submitted as part of a promotion from Otter.ai.

The helpful tool for non English speakers It’s so helpful and effective for my task optimization. But sometimes it couldn’t catch the words.

Customer service experience was positive (though slowed by being limited to email) Just wanted to add a positive review saying that (counter to some of the reviews I read) I had a decent experience with their customer service team. Brittany was very helpful and relatively expedient in solving my issues over the weekend. Only giving 4 stars because there should really be a phone number for customer service as well if you're paying a regular subscription fee. The experience I had with customer service over email was good (though slower in resolving my issues that a phone call would have been).

Solid and Useful Transcription We love using Otter.ai to record and transcribe verbal exchanges in Zoom and IRL meetings. The ability to go back and tidy up the transcription and match it to voices is great. It is definitely the best transcription software we have tried. We run a meditation coaching business, so having clear and usable text to hand off to clients is critical to success!

I canceled my service after the trial… I canceled my service after the trial and have been charged ever since. There is no customer service number, they say to cancel I have to sign in but to sign in I have to allow them to have access to my google contacts and schedule and there is no way to get around that. So, in order for me to try to get a refund of the past year's charges, I have to exchange my calendar info and my contacts? Talk about invasion of privacy.