Customer service experience was positive (though slowed by being limited to email) Just wanted to add a positive review saying that (counter to some of the reviews I read) I had a decent experience with their customer service team. Brittany was very helpful and relatively expedient in solving my issues over the weekend. Only giving 4 stars because there should really be a phone number for customer service as well if you're paying a regular subscription fee. The experience I had with customer service over email was good (though slower in resolving my issues that a phone call would have been).

Great product - saved so much time! Used Otter.ai to transcribe interviews for research. Cut the time spent transcribing by more than half. Generally very accurate. Have recommended to friends and would use again. Best feature is where you can click on a word in the transcription and the audio will play from there. Note: this review reflects my honest experience and was provided as part of a promotion from Otter.ai.

Quick review of what you missed I used otter.ai to record a coaching session with a coachee. After the session is uploaded I will be able to check out what other questions I could have asked but did not. It reminded me the areas I should look into for future sessions. This is important as I am still trying to improve my coaching skills for the ICF certification.

Otter.ai is clutch for client meetings I've found Otter.ai to be such a valuable tool to have listening to all my meetings. I'll then use the chat feature to summarize notes for both myself, as well as my clients, and use it to create action "to do" lists following from what was discussed during the meeting. I find I now have to take less notes myself during the meeting and I can focus more on the client engagement.

Happy - I am very happy for subscribing It is, indeed, a great tool. It saves time, it helps organize ideas, prioritise tasks, prepare emails and, overall, make one's day much more productive, when trying to survive multiple meetings, decisions and even languages. The new AI tool works wonderfully. I consider it money very well spent/invested.