I absolutely recommend I find the note-taking tool to be very useful. The meeting scheduling (using my Google calendar), summarizing, listing key points and how easy it is to share meeting notes with others is top-notch. I can fully focus during meetings because I can always return to Otter to get key points from my meetings. And yes, this review was provided as part of a promotion from Otter. I haven't given 5 stars here simply because the AI still mixes up speakers sometimes but I know it will get better with advancements.

Perfect Conversation recorder. Perfect Conversation recorder. The AI software not only captured my conversation but also recorded every single detail. And to top it , Otter allows you to share notes with individual or on team levels. That's pretty awesome.

Otter.ai: A lifesaver for busy listeners! Otter.ai has become an essential tool in my workflow. Whether I'm in a jam-packed meeting, catching a lecture, or conducting an interview, Otter captures every word with impressive accuracy. Overall, Otter.ai is a fantastic transcription tool that has boosted my productivity and transformed how I capture information. Highly recommend! * This review was provided as part of a promotion from Otter.

Terrible Customer Service I’ve subscribed to otter.ai for quite a few years and, up until recently, it’s been an ok experience. It misses a lot of words, but I can usually figure out what they are. However, something happened with my subscription renewal this year, and even though I signed up for the premium plan, I keep getting a message that I’m about to use up my quota of transcript imports. With the program I signed up, for I should have plenty of transcripts left. I have contacted customer service numerous times about this. At first someone tried to help me but just couldn’t seem to figure out what was going on. Now they completely ignore every email I send. So basically I’ve paid for something I’m not going to be able to use soon because I only have one transcript according to them. Really bad customer service! I’m going to try to get a refund and find another company that pays attention to their customers.

I canceled my service after the trial… I canceled my service after the trial and have been charged ever since. There is no customer service number, they say to cancel I have to sign in but to sign in I have to allow them to have access to my google contacts and schedule and there is no way to get around that. So, in order for me to try to get a refund of the past year's charges, I have to exchange my calendar info and my contacts? Talk about invasion of privacy.