best stenographer ever We are talking total automation! Link to your calendar, have your meeting, notes are organized and ready to recap in an email followup, done. This could be used as a training opportunity as well; comparing otter's notes to staff notes. Clarifies hearing vs listening.

Customer service experience was positive (though slowed by being limited to email) Just wanted to add a positive review saying that (counter to some of the reviews I read) I had a decent experience with their customer service team. Brittany was very helpful and relatively expedient in solving my issues over the weekend. Only giving 4 stars because there should really be a phone number for customer service as well if you're paying a regular subscription fee. The experience I had with customer service over email was good (though slower in resolving my issues that a phone call would have been).

Limited usefulness Useful to get the first, low quality draft transcript, which can then be corrected by a human. I can see a use case here, having spent a lot of time typing up my transcripts manually. It still requires a fair bit of work, but the editing interface is pleasant to work with - until it starts to mess with the text, trying to realign it with audio after I enter my edits. Then the transcript becomes uneditable for a while. Speaker recognition is a complete hit or miss. I would not rely on that at all. Summaries are not only useless, they are actually counterproductive. I was expecting the program to not understand what was discussed at all or to understand it partially. I was surprised to notice it quite often misunderstands it in the worst possible way, i.e. it reverses the meaning of the conversation. Imagine running a business on that!

Stopped recording automatically My meeting was 10min late and the recording was crucial. Without notifying me, Otter removed itself because it was "too quiet" and ended up not recording one of the best meetings of my life, WHICH I NEEDED RECORDED. Honestly, what am I even paying for. 10min late start, everything gone, no way to know it wasn't working.

I love Otter.ai I love Otter.ai! I just found out about it recently. I have been using it for a month now and it has been really great help, especially during long Senate/Congress meetings. Taking notes in meetings didn't look so grueling any more with this tool. I also like their upload feature, where you can upload video or audio file, which it will transcribe. I would also like to disclose that I am writing this honest review as part of Otter's promotion.