Worst customer service I have… Worst customer service I have experienced, EVER! I have an 8 month old LG dryer that stopped working; it is still under warranty. I called the LG support number four times trying to get them to schedule a service appointment but each time they would say that they needed me to check something first. First it was to check the vent, when I told them it was clear they said I should probably have it professionally cleaned. Next they wanted me to have an electrician come out and check the voltage. This has gone on four days with them never scheduling a service appointment. It ended this afternoon with them promising to have someone call me back to schedule an appointment but, of course, that didn’t happen. I will never buy another LG product!

Dylan Is An Outstanding Repairman Dylan was scheduled to stop by tomorrow, but because he was in the area and ahead of schedule he called to see if we were available - you bet we were! He had the troubleshooting done quickly, explained the issue and estimated repair time. Dylan got our refrigerator working again. He's outstanding!

I am giving this a 2 star review based… I am giving this a 2 star review based on my call center experience alone. I have yet to have a scheduled repair. I called the 800 number for 2 weeks before ever talking to a person was immediately hung up in , when finally reaching a person their english was so broken we struggled with communication. She took all my information and advised she would call me back in an hour ..the call felt abruptly ending. I waited 5 hours and returned the call while the new agent was a little more versed with the English language it was still. Broken and I had to repeatedly myself . She noted that my account was created but only with my phone number I had to provide all details over ! She noted that someone would reach me to schedule an appt. and hung up. Like I wasn't even sure if the call had ended. Not a thank you or do I have additional concerns , no bye have a nice day, nothing . Like wow $2200 on a refrigerator and you all cant even extend decent customer service. Not 1 but 2 agents in the same manner, someone needs to work on the SOPs of customer service. I now know after this experience I will not be purchasing any further LG appliance items , which is a shame considering I am remodeling my kitchen with new appliances.

LG the BEST Customer service!!! All from twitter except my last statement!! @LGUSSupport Johnny V., 818 xxx-xxxx, xxxxx Abella St. CA 91214, , Model # LGWT5270CW, SN # 511PNXXXXXX, Purchased 1-29-2016. I am notifying LG on the behalf of my daughter Lisa Dxxxxxxx.The washer literally stopped working after 4 years. ---------------------------------------------------------- I Ordered new pulsator, screw, cap and washer. The total for parts, tax and shipping to $133.59. We have the parts receipt and purchase invoice. We hope that LG will stand behind their products and reputation and refund said amount, regards! ----------------------------------------------------------- @V, Johnny As an aside, we understand this LG washer is not covered by your standard warranty however this LG washer was a extremely high end priced model with the expectation it would work trouble free a period of time not just 4 years and then breakdown. ---------------------------------------------------------- Hi, J. Please send us a copy of the invoice for the parts that you bought and we will review the case with our supervisor. Thanks ^Angelica -------------------------------------------------------------Your request for monetary reimbursement has been approved last 10/29. A check will be mailed directly from LG via standard mail. Please allow 15 business days for it to arrive. I truly hope that your issue is resolved and apologize for any inconvenience you may have experienced. ^John ------------------------------------------------------ I did receive the reimbursement check from LG for $133.59 in 7 days !!!! Way to go LG!!!

Thankyou Paul! Thankyou Paul! My service agent Paul from LG is the person you want! Straight to the point, very professional and polite. Thankyou for being so understanding and knowing the product. 5/5