Absolute garbage Absolute garbage. LG charged us 300 bucks to fix a dryer that they never ended up fixing (its still broken 3 months later) and refuse to compensate us in anyway for essentially stealing our money.

The AI and lack of contact is terrible ... The AI - you spend 5 minutes before you even talk to the human! Terrible. Also lack of response from LG Service is terrible. Applied for Service 24-October - till end of October no response. Had to call them. They blame the ventilation and asked me to pay and do cleaning of ventilation before they schedule technician! They ask to do various test for them. Issue not resolved! Warranty is just an Idea not a law for them.

Stay away from LG Stay away from LG. I shifted to LG when Samsung started to go downhill . Samsung use to be one of the best. unfortunately I've had a couple repairs on an LG refrigerator cooling system for a fridge purchased in 2019 and then I found out today there's a major class action lawsuit in 2020 against LG and like 20 of the refrigerator models. What bothers me is retail stores continue to these models that are major recalls or problems I remember reading that JD power has good reviews on LG appliances but now I can't even trust JD power. I guess it's back to GE or Whirlpool for me. I'm glad I didn't pull the trigger on the LG television (also known to have many problems). I bought a Sony instead and for 4 years it's been great. I'm staying away from anything made in China or Korea

Dylan Is An Outstanding Repairman Dylan was scheduled to stop by tomorrow, but because he was in the area and ahead of schedule he called to see if we were available - you bet we were! He had the troubleshooting done quickly, explained the issue and estimated repair time. Dylan got our refrigerator working again. He's outstanding!

LG the BEST Customer service!!! All from twitter except my last statement!! @LGUSSupport Johnny V., 818 xxx-xxxx, xxxxx Abella St. CA 91214, , Model # LGWT5270CW, SN # 511PNXXXXXX, Purchased 1-29-2016. I am notifying LG on the behalf of my daughter Lisa Dxxxxxxx.The washer literally stopped working after 4 years. ---------------------------------------------------------- I Ordered new pulsator, screw, cap and washer. The total for parts, tax and shipping to $133.59. We have the parts receipt and purchase invoice. We hope that LG will stand behind their products and reputation and refund said amount, regards! ----------------------------------------------------------- @V, Johnny As an aside, we understand this LG washer is not covered by your standard warranty however this LG washer was a extremely high end priced model with the expectation it would work trouble free a period of time not just 4 years and then breakdown. ---------------------------------------------------------- Hi, J. Please send us a copy of the invoice for the parts that you bought and we will review the case with our supervisor. Thanks ^Angelica -------------------------------------------------------------Your request for monetary reimbursement has been approved last 10/29. A check will be mailed directly from LG via standard mail. Please allow 15 business days for it to arrive. I truly hope that your issue is resolved and apologize for any inconvenience you may have experienced. ^John ------------------------------------------------------ I did receive the reimbursement check from LG for $133.59 in 7 days !!!! Way to go LG!!!