Russell __
GBI purchased Umarex Fusion 2 .177 pellet… I purchased Umarex Fusion 2 .177 pellet rifle from Amazon. Not long after, the cylinder that held two 12 gm CO2 cartridge became jammed or cross threaded. The gun no longer held a seal. I thought for sure I had just thrown away $150 as it had been over four months since I purchased it. Taking a chance, I wrote Umarex customer service informing them of my problem with the Fusion2. I received a very pleasant reply. Umarex paid to have my gun shipped to their service center in Arkansas. To my surprise and delight, Umarex sent me a new unopened Umarex Fusion 2 within two weeks. I was so impressed with Umarex customer service that wanted to write this review. Thank you Umarex! I am spreading the word.
David V
GBBb guns shoot low, but I'm still happy. The only complaint i have is the bb guns shoot way low. But company ship time was great, packaged in perfect condition. Will and have recommended to others.
Bill Arnold
GBGood but could be a Lot Better The ordering and shipping process was great but the customer service after the sale left a lot to be desired. The gun would not hold air right out of the box, leaked out almost as fast as it went in. I sent an email with no response and then started calling the customer service number. I held for roughly 30 min the first call before deciding to hang up and trying again later. I tried again later that afternoon but was the same so I did the automated option to have the first available agent call me back. No call back… Tried again the following day, no call back… I ended up unscrewing the revisor and found a split O ring just inside the fill port area, luckily, I had one the same size in a set that fit and no further issues to date. The gun is extremely accurate and a lot of fun to plink with!
Jose Walter Rodrigues
GBmagazine glock 17 The product was ok... but the response and delivery time left something to be desired... but overall it was top notch
mark centers
GBCompany is horrible to work with Company is horrible to work with. Reached out to get replacement parts for my air javelin and was told that I can’t order replacement parts. If I want it fixed I have to ship it and pay for repairs. My air javelin is now going in the dumpster.