The support team got back to me very… The support team got back to me very quickly when I had a problem with my machine. 10/10 company and definitely 5 star review!

Great Company, Great Products Hismith has created state-of-the-art level machines that surpass anything I've owned before. Their design, engineering, quality and performance leave everyone else who manufactures these type of devices in their wake. Small yet powerful, amazingly quiet, the Hismith machines do not disappoint. Plus their customer service team is responsive and always there to help. I received my machine 5 days after I ordered and it arrived discreetly and securely packaged. Highly recommend these folks. They're top of the line, as are their machines.

Bad customer service on faulty product I received a Pro 2 machine which has been faulty assembled, the main machine was broken, as the screws has clearly been forced into the machine, I bought the machine through a local shop, and they have tried to talk with Hismith about it. Hismith claims that I have destroyed the machine, but the screws is not a customer assembly part, the machine has never been used and still have not. Hismith refuses to help with a solution and leave me and the local shop on our own. The local shop is kind enough to find a solution, but I really think it’s a bad customer service from Hismith. In the future I will definitely choose a different company that actually cares about their customers. I cannot say anything about the Quality of the machine as I have not tried it, but first hand experience is not good.

I purchased a premium machine with app… I purchased a premium machine with app control and it was in a package deal with five or six extra attachments. While I did receive an invoice for the purchase pretty much immediately, the shipping update email never arrived. Either way in only a week my package showed up and everything looks top notch. We won't have time to put it to any use till this weekend if we are lucky but once we use it a few times I'll update if anything goes wrong.

Hismith APP Controlled Machine, wow I bought the Hismith APP Controlled Machine and wow! It was quick to assemble, worked right away and feels sturdy and high quality. Using it for the first time was a lot of fun and the different speeds and patterns that are controlled through the App make it super easy to control via phone or just select a pre-made rhythm and enjoy. I had a few questions before hitting the buy button and customer service (via the website) responded within a day and were friendly and helpful 10/10 would recommend