trying to return a duplicate item that… trying to return a duplicate item that I I received as gifts neither the return form nor phone call yield any results. been doing business with Mr. s when I ran a leather shop in Chicago in 1982. always a top-notch co. sorry, we can't conclude our business on a happier foot. 3-25-21 Never received a resolution from Mr. S., Truly disappointed in what the company has become. I think Richard Hunter would be ashamed of the poor customer service. In times past, a leather shop valued its customers and tried to make them happy. Truly a shame been Alan wouldn't put up with it. C. Posler

So incredibly helpful So incredibly helpful. I accidently forgot part of my address for shipping an order, Dan from customer service was able to catch it before my order left. So so grateful for him catching it as it had x-mas gifts. Thank you so very much for being so awesome!

Where is my order??? Overall satisfied with their products and prices but recently I placed an order for some underwear online and instead I received the wrong item. After going back and forth, it took some time but they were able to resolve my issue. I will continue to support small businesses because I want them to be around tomorrow.

They care about customers First order wasn't received, but they covered me completely, and even upgraded the shipping. It was seamless and they seemed very genuine about everything. There were multiple people helping me out: Dan, Micky, Cido, and Christopher. Great guys, and I'm happy about the personal attention they gave my individual issue.

The website is easy to navigate The Best The website is easy to navigate, product descriptions are informative and include links as needed. The orders are promptly filled and carefully packed for shipment. Over the years I have found their products to be high quality and long lasting.