R. E.
GBThe website is easy to navigate The Best The website is easy to navigate, product descriptions are informative and include links as needed. The orders are promptly filled and carefully packed for shipment. Over the years I have found their products to be high quality and long lasting.
Byte
GBExcellent customer service! When working with customer service Mr. S is doing it right. Every time I have contacted customer service they get back to me within a day, I have requested very specific things and they always get it to me exactly how I ordered. Also, one thing that always makes me happy is receiving the note slip thanks you for your purchase that has a team member’s signature in it.
Rex
GBFor lack of an alternative The quality of your products has taken a serious nosedive over the years while the price for it had steadily climbed. With many of your items, it feels like there was no thought put into how it's going to hold up for play. (Or worse, that thought HAS been put into it and the decision was to intentionally release an product that is known to be inferior and will need to be replaced, much like apple's 'designed obsolescence'. One of the worst ways to increase profits, as it alienates and drives away the core of your customer base, the people who have been coming to your store since they were 17. But since you are still technically the only serious game in town.. I'll be back.
John T
GBThe Golden Standard I cannot speak highly enough about Mr S Leather. The customer service is above and beyond. They only stock items and products that are very high quality and I trust the merchandise they offer because I know they’re as picky as I am, they wouldn’t sell a subpar product. Their website is extremely informative and easy to navigate. A fantastic store, full of amazing products, exemplary customer service, awesome deals and benefits to loyal customers and a real sense of community and pride in their business. Thanks guys!
Andy (CamoDad)
GBAmazing Quality I have ordered both equipment and clothing pieces from Mr-S. I have never been disappointed with the quality or craftsmanship of their gear! I trusted them to do a custom-fit "Leather Santa" suit and have gotten nothing but rave reviews about it. I know the price of their gear can seem a bit high, but remember that it is custom made in house, and it is durable and specialized. It is worth every penny! I'm a customer for life.