I had a missing piece I had a missing piece, and they are sending me another puzzle of my choice. I thought they were going to give me the missing piece, but they said they would have to cut another one and it may not fit right. I guided me on how to take the picture of missing piece and they sent the paperwork out for me to fill in and I text it to them.

I emailed to delay the date of shipping… I emailed to delay the date of shipping of my recent order. Julie from customer service, answered promptly to assure me this had been done. I appreciate the quick response and love your puzzles.

Many of the puzzle pieces were bent and… Many of the puzzle pieces were bent and in some cases peeling. Also the pieces don't hold tightly together. I've purchased many White Mountain puzzles in the past, but it appears the quality has somewhat changed.

You fixed our problem! We had an issue and it was corrected in record time! Hard to believe how quickly you responded and corrected our problem better than we even expected! Thank you for restoring trust in White Mountain and creating a life long customer!

White Mountain puzzles are the BEST! I have loved every puzzle I've ever ordered from White Mountain Puzzles. I got several summer and beach themed puzzles in my last order and I've already done two of them. I love the size of puzzle pieces and the fact that they're cut differently (not the same for each piece). The quality of the puzzles is amazing and the color and clarity of the puzzle photos is my favorite thing!