Super experience! Very apt descriptions of merchandise, great prices, and fast delivery. Customer service was super! I received one wrong ornament out of six I ordered and when notified, they sent the correct one within 3 days. Other companies could take lessons from their customer service department. All of us who shop from home can appreciate a company like this!

Exceptional customer service! I was searching for a very special Karen Dideon, I went on line, I called and Amanda did a exceptional job, my personal request to see the item, was done and sent to me. She sincerely cared, did a spectacular job and helped me thru every step. She not only heard me, she actually listened to me. VERY exceptional experience. Love the customer service and place! Excited to have found it.

I have bought many things from your… I have bought many things from your store and usually they arrive carefully packaged and in good order. However, I ordered animated flying bat: Product code 814050. There were 2 issues: first, the batteries were dead ( I can understand that). More importantly the wings are mechanical and the bat was jammed into box that was too small. Subsequently one of the wings does not work. I tried calling your customer service yesterday, left a message and understand it may take 48 hours to hear back from your company? On a basic level, that is poor customer service. I am anxious to see how this will be resolved.

Exceeded expectations with look and… Exceeded expectations with look and quick delivery. It was a replacement ornament. We found one at Bronners in Michigan for my daughter. Our dog got ahold of it while she's away for the summer and I scrambled to find replace it for her so she wouldn't freak out and be upset that her special ornament is now destroyed. I can't wait for her to see it. It's pretty identical. I'll definitely order more in the future.

Very happy! This was my first time ordering and was so pleased! Starting my Lemax village collection and was worried about things breaking in transit. Everything was carefully packaged and arrived perfect! Customer service even emailed when something wasn't available! Placing my second order, as we speak!