When Quality Counts! Thank you very very much for the two terrific Christmas ornaments from Your terrific shop The Christmas Loft. After comparing prices Christmas Loft was the winner. Most impressive was the beautiful, thoughtful and meticulous wrapping on both of these ornaments!! No missing heads or cracked bodies to be found!!! I look forward to ordering again, your store carries great merchandise! Best to everyone!😁

Received WRONG item First time ordering, and I received the WRONG ITEM. Very upsetting for me, as I live in CA, and had to deal with your time in your location. Please advise whoever receives the orders to pay attention to detail, BEFORE shipping an order.

Easy purchase Easy purchase, came fast and well wrapped will buy again from this company needed a joke ointment for a girls Christmas party and it went over very well.

Great customer service I contacted The Christmas Loft via chat and inquired with Amanda if your company ships items in an additional box. I was quite pleased to receive confirmation that my purchase will be packaged very well. I also received it in 2-3 days. Thank you

I have bought many things from your… I have bought many things from your store and usually they arrive carefully packaged and in good order. However, I ordered animated flying bat: Product code 814050. There were 2 issues: first, the batteries were dead ( I can understand that). More importantly the wings are mechanical and the bat was jammed into box that was too small. Subsequently one of the wings does not work. I tried calling your customer service yesterday, left a message and understand it may take 48 hours to hear back from your company? On a basic level, that is poor customer service. I am anxious to see how this will be resolved.