The package came in excellant shape and… The package came in excellant shape and did not take too long to arrive at my door. As to the overall quality of the product, that remains to be seen however. I have no reason to believe it not ti be of a high standard.

I have an issue with assembly of item… I have an issue with assembly of item and your people have given me nothing but trouble when I ask for help. The QR code does not work and your help team is no help at all. I'm very disappointed because I thought this was going to be a great hobby, but I hesitate ordering anything else if this is the way you treat people.

I rely in joy working on my Tram.Got a… I rely in joy working on my Tram.Got a lot of help ordering parts especially when I didn’t understand how to order. I already have my next project picked out a music box don’t now which yet.

Slow to respond i was led to believe… Slow to respond i was led to believe this was a uk store but nits in china also said there was free gifts but could not find how to add to order. if i buy again will stick to parent company ROKR who is cheaper and more caring

Pre-made parts = less joy I ordered 3 sets altogether and was negatively surprised by the amount of ready-made parts. I don't buy miniature sets to discover that the intricate Italian espresso maker is just a plastic piece. It literally takes away hours of assembly time that I thorougly enjoy and makes the whole thing feel more like LEGO as opposed to miniature making. Having big sheets of patterns that we ourselves have to glue is a bit of a let-down as well. Could easily produce them as sticker sheets to make the process more enjoyable and neat-looking.