George Duncan
GBExcellent customer service Our product was delivered with a damaged box. Contacted surface asked us to send pictures of box. Very quick response confirming damage to box. Authorized to open box and check for damage. I assembled the corvette and found no damaged peices. I didn't follow up with Dtidirect.com. a couple of days later received calls to confirm all parts were included and no parts were damaged.
Brittany Guffey
GBExcellent customer service I purchased a ride-on battery powered car from a local sports store. Unfortunately, the car ran once and then would no longer start. I contacted customer support, serviced by dti direct, and cannot say enough good things about the service I received. A member of the support team FaceTimed with me initially to troubleshoot and continued to FaceTime with me and ship replacement parts at no expense to me until we found the problem. I am happy to say the car now starts, and my sons couldn’t be more excited!
robin dutko
GBGreat experience would not hesitate to do business with them again!! … Customer service went above and beyond to make our purchase a good experience. Shipping was quick. The car arrived cracked on the back (no one’s fault it must of happened in shipping) and they were very quick to resolve the issue. Car is way better than expected on how it performs. Most importantly I have one happy little grandson!
Peng Vang
GBGreat customer service Great customer service. Helped me find the correct replacement parts. Parts were sent out in a timely manner.
Judy Smith
GBVery fast service Propmt, delivery was on time