George Duncan
GBExcellent customer service Our product was delivered with a damaged box. Contacted surface asked us to send pictures of box. Very quick response confirming damage to box. Authorized to open box and check for damage. I assembled the corvette and found no damaged peices. I didn't follow up with Dtidirect.com. a couple of days later received calls to confirm all parts were included and no parts were damaged.
Sarah Roberts
GBWrong tracking. But worked out Extra part worked great and was easy enough to install. Only complaint is the tracking originally sent to me was not our tracking number. But the correct part did arrive eventually.
Courtney Wilfong
GBThey are very helpful and they helped… They are very helpful and they helped me and my husband out alot my sons handle bars was messed up and they sent us a new handle bar they have really great customer service.
Brandon Gebhart
GBThe 4 seat 24 volt Freddo ATV was… The 4 seat 24 volt Freddo ATV was advertised with having parental remote control. That was the only reason I purchased. Upon assembly I realized there was no remote. When I contacted DTI they told me it would cost a bunch of money to return and offered me a small discount. This was a very large purchase. They have since updated the website so I gave them 3 stars. Very cool car, just no remote.
Santos Rogel
GBRupesh got my problem solved… Rupesh got my problem solved immediately. I did not have to wait, and he was very responsive in a timely manner. Thank you for your help Rupesh!