George Duncan
GBExcellent customer service Our product was delivered with a damaged box. Contacted surface asked us to send pictures of box. Very quick response confirming damage to box. Authorized to open box and check for damage. I assembled the corvette and found no damaged peices. I didn't follow up with Dtidirect.com. a couple of days later received calls to confirm all parts were included and no parts were damaged.
Sarah Roberts
GBWrong tracking. But worked out Extra part worked great and was easy enough to install. Only complaint is the tracking originally sent to me was not our tracking number. But the correct part did arrive eventually.
robin dutko
GBGreat experience would not hesitate to do business with them again!! … Customer service went above and beyond to make our purchase a good experience. Shipping was quick. The car arrived cracked on the back (no one’s fault it must of happened in shipping) and they were very quick to resolve the issue. Car is way better than expected on how it performs. Most importantly I have one happy little grandson!
Michael Dominguez
GBNew steering wheel I broke the steering wheel on my grandsons power wheels truck. The staff was instrumental in helping me locate a new one and get it to me quickly so my grandson could drive his truck. I am truly grateful
Courtney Wilfong
GBThey are very helpful and they helped… They are very helpful and they helped me and my husband out alot my sons handle bars was messed up and they sent us a new handle bar they have really great customer service.