Brittany Guffey
GBExcellent customer service I purchased a ride-on battery powered car from a local sports store. Unfortunately, the car ran once and then would no longer start. I contacted customer support, serviced by dti direct, and cannot say enough good things about the service I received. A member of the support team FaceTimed with me initially to troubleshoot and continued to FaceTime with me and ship replacement parts at no expense to me until we found the problem. I am happy to say the car now starts, and my sons couldn’t be more excited!
Judy Smith
GBVery fast service Propmt, delivery was on time
Jason Conforti
GBMade cheaply The tractor worked (ok) for about two months and then just stopped working altogether. Main problem was electrical issues. When you press the gas pedal the tractor will no longer run. The horn, lights, and radio all work so we know it’s not a battery issue…. Poor electrical wiring likely. Avoid, not worth it.
Marie
GBRefused to send replacement parts and insurance will not cover Refused to send replacement parts to replace faulty ones, citing physical damage. The plastic casing around the wheel motors cracked during regular usage. The additional insurance I purchased for the Freddo Toys 4 seater dune buggy also would not cover the motors since the DTI said they were physically damaged. 4 broken motors x $50. = $200. more out of my pocket within 60 days of purchasing a $2,000. toy (plus it takes a month or more to get replacement parts delivered apparently). The metal frame of the vehicle also cracked and almost gave way which would have seriously injured my grandkids of 3 and 6 years old. I was told I had to have that welded because they would not accept a return and would not send a new frame. I am about to order 2 new front tires because the tires have worn down smooth under normal use with <150lbs total weight of riders at all times. Just not a quality item.
Sarah Roberts
GBWrong tracking. But worked out Extra part worked great and was easy enough to install. Only complaint is the tracking originally sent to me was not our tracking number. But the correct part did arrive eventually.