Brittany Guffey
GBExcellent customer service I purchased a ride-on battery powered car from a local sports store. Unfortunately, the car ran once and then would no longer start. I contacted customer support, serviced by dti direct, and cannot say enough good things about the service I received. A member of the support team FaceTimed with me initially to troubleshoot and continued to FaceTime with me and ship replacement parts at no expense to me until we found the problem. I am happy to say the car now starts, and my sons couldn’t be more excited!
Jason Conforti
GBMade cheaply The tractor worked (ok) for about two months and then just stopped working altogether. Main problem was electrical issues. When you press the gas pedal the tractor will no longer run. The horn, lights, and radio all work so we know it’s not a battery issue…. Poor electrical wiring likely. Avoid, not worth it.
Dave Winter
PRDTI Direct has great ride on cars and… DTI Direct has great ride on cars and motorcycles and even Excavators !! Great fast response customer service and fast delivery!! Price wise great value !! Look no further for all your cars etc!!
Marie
GBRefused to send replacement parts and insurance will not cover Refused to send replacement parts to replace faulty ones, citing physical damage. The plastic casing around the wheel motors cracked during regular usage. The additional insurance I purchased for the Freddo Toys 4 seater dune buggy also would not cover the motors since the DTI said they were physically damaged. 4 broken motors x $50. = $200. more out of my pocket within 60 days of purchasing a $2,000. toy (plus it takes a month or more to get replacement parts delivered apparently). The metal frame of the vehicle also cracked and almost gave way which would have seriously injured my grandkids of 3 and 6 years old. I was told I had to have that welded because they would not accept a return and would not send a new frame. I am about to order 2 new front tires because the tires have worn down smooth under normal use with <150lbs total weight of riders at all times. Just not a quality item.
robin dutko
GBGreat experience would not hesitate to do business with them again!! … Customer service went above and beyond to make our purchase a good experience. Shipping was quick. The car arrived cracked on the back (no one’s fault it must of happened in shipping) and they were very quick to resolve the issue. Car is way better than expected on how it performs. Most importantly I have one happy little grandson!