George Duncan
GBExcellent customer service Our product was delivered with a damaged box. Contacted surface asked us to send pictures of box. Very quick response confirming damage to box. Authorized to open box and check for damage. I assembled the corvette and found no damaged peices. I didn't follow up with Dtidirect.com. a couple of days later received calls to confirm all parts were included and no parts were damaged.
Brandon Gebhart
GBThe 4 seat 24 volt Freddo ATV was… The 4 seat 24 volt Freddo ATV was advertised with having parental remote control. That was the only reason I purchased. Upon assembly I realized there was no remote. When I contacted DTI they told me it would cost a bunch of money to return and offered me a small discount. This was a very large purchase. They have since updated the website so I gave them 3 stars. Very cool car, just no remote.
Eric Besemer
GBWrong item was shipped. Waited two weeks for delivery. When the freight truck showed up to deliver, it was a completely different product then what was ordered. Wouldn't have been that big of a deal if it was a cheap item. But I spent close to $2000. I would expect Amazon level shipping and customer service.
Santos Rogel
GBRupesh got my problem solved… Rupesh got my problem solved immediately. I did not have to wait, and he was very responsive in a timely manner. Thank you for your help Rupesh!
Daisy
GBSo far so good So far so good. My husband has not put the cart together yet, so hopefully all is well. I had a question for DTI and they immediately responded to me. I did not expect such a quick response. Hope all will go well with the purchase.