Peng Vang
GBGreat customer service Great customer service. Helped me find the correct replacement parts. Parts were sent out in a timely manner.
Marie
GBRefused to send replacement parts and insurance will not cover Refused to send replacement parts to replace faulty ones, citing physical damage. The plastic casing around the wheel motors cracked during regular usage. The additional insurance I purchased for the Freddo Toys 4 seater dune buggy also would not cover the motors since the DTI said they were physically damaged. 4 broken motors x $50. = $200. more out of my pocket within 60 days of purchasing a $2,000. toy (plus it takes a month or more to get replacement parts delivered apparently). The metal frame of the vehicle also cracked and almost gave way which would have seriously injured my grandkids of 3 and 6 years old. I was told I had to have that welded because they would not accept a return and would not send a new frame. I am about to order 2 new front tires because the tires have worn down smooth under normal use with <150lbs total weight of riders at all times. Just not a quality item.
Michael Dominguez
GBNew steering wheel I broke the steering wheel on my grandsons power wheels truck. The staff was instrumental in helping me locate a new one and get it to me quickly so my grandson could drive his truck. I am truly grateful
Courtney Wilfong
GBThey are very helpful and they helped… They are very helpful and they helped me and my husband out alot my sons handle bars was messed up and they sent us a new handle bar they have really great customer service.
Ray Z
GBBeware!!! THE LAMBORGHINI VENENO IS A 12V TOY NOT 24V!!! I bought a the Lamborghini Veneno 24V 4x4 toy car that was Labled as a 24V, only to find out that it was infact a 12V (2-12V batteries connected in series to make a bigger 12V battery. I dont think its fair to mislead people spending top dollar!