Courtney Wilfong
GBThey are very helpful and they helped… They are very helpful and they helped me and my husband out alot my sons handle bars was messed up and they sent us a new handle bar they have really great customer service.
Eric Besemer
GBWrong item was shipped. Waited two weeks for delivery. When the freight truck showed up to deliver, it was a completely different product then what was ordered. Wouldn't have been that big of a deal if it was a cheap item. But I spent close to $2000. I would expect Amazon level shipping and customer service.
Judy Smith
GBVery fast service Propmt, delivery was on time
Joan Quinn
GBGreat Products and Customer Service I ordered the Mercedes for my niece and it was shipped to an address in New Jersey. The company shipped another Mercedes immediately and it was received within the week.
Marie
GBRefused to send replacement parts and insurance will not cover Refused to send replacement parts to replace faulty ones, citing physical damage. The plastic casing around the wheel motors cracked during regular usage. The additional insurance I purchased for the Freddo Toys 4 seater dune buggy also would not cover the motors since the DTI said they were physically damaged. 4 broken motors x $50. = $200. more out of my pocket within 60 days of purchasing a $2,000. toy (plus it takes a month or more to get replacement parts delivered apparently). The metal frame of the vehicle also cracked and almost gave way which would have seriously injured my grandkids of 3 and 6 years old. I was told I had to have that welded because they would not accept a return and would not send a new frame. I am about to order 2 new front tires because the tires have worn down smooth under normal use with <150lbs total weight of riders at all times. Just not a quality item.