The $2149 Freddo 48v 4- seater dune… The $2149 Freddo 48v 4- seater dune buggy that was delivered had a crack in the back floor board !!! At first they were emailing me back and forth, I sent pictures of the crack the box it came in and the pallet it was delivered on!!! Then I hear nothing back!!! Unprofessional and a total rip off in my opinion!! And the picture of the crack was taken as we were putting it together so they knew it had not even been used!!

Refused to send replacement parts and insurance will not cover Refused to send replacement parts to replace faulty ones, citing physical damage. The plastic casing around the wheel motors cracked during regular usage. The additional insurance I purchased for the Freddo Toys 4 seater dune buggy also would not cover the motors since the DTI said they were physically damaged. 4 broken motors x $50. = $200. more out of my pocket within 60 days of purchasing a $2,000. toy (plus it takes a month or more to get replacement parts delivered apparently). The metal frame of the vehicle also cracked and almost gave way which would have seriously injured my grandkids of 3 and 6 years old. I was told I had to have that welded because they would not accept a return and would not send a new frame. I am about to order 2 new front tires because the tires have worn down smooth under normal use with <150lbs total weight of riders at all times. Just not a quality item.

Wrong item was shipped. Waited two weeks for delivery. When the freight truck showed up to deliver, it was a completely different product then what was ordered. Wouldn't have been that big of a deal if it was a cheap item. But I spent close to $2000. I would expect Amazon level shipping and customer service.

Great experience would not hesitate to do business with them again!! … Customer service went above and beyond to make our purchase a good experience. Shipping was quick. The car arrived cracked on the back (no one’s fault it must of happened in shipping) and they were very quick to resolve the issue. Car is way better than expected on how it performs. Most importantly I have one happy little grandson!

Great Products and Customer Service I ordered the Mercedes for my niece and it was shipped to an address in New Jersey. The company shipped another Mercedes immediately and it was received within the week.