Brandon Gebhart
GBThe 4 seat 24 volt Freddo ATV was… The 4 seat 24 volt Freddo ATV was advertised with having parental remote control. That was the only reason I purchased. Upon assembly I realized there was no remote. When I contacted DTI they told me it would cost a bunch of money to return and offered me a small discount. This was a very large purchase. They have since updated the website so I gave them 3 stars. Very cool car, just no remote.
Jodi Thomas
GBFreddo UTV 2 Seater Ride On When we received our little Freddo UTV Ride On and pulled it from the box, it was cracked in a few places. We chose to take it back to the warehouse and exchange it instead of having another one shipped. All turned out well and there were no issues. Cutest little desert style car.
George Duncan
GBExcellent customer service Our product was delivered with a damaged box. Contacted surface asked us to send pictures of box. Very quick response confirming damage to box. Authorized to open box and check for damage. I assembled the corvette and found no damaged peices. I didn't follow up with Dtidirect.com. a couple of days later received calls to confirm all parts were included and no parts were damaged.
Marie
GBRefused to send replacement parts and insurance will not cover Refused to send replacement parts to replace faulty ones, citing physical damage. The plastic casing around the wheel motors cracked during regular usage. The additional insurance I purchased for the Freddo Toys 4 seater dune buggy also would not cover the motors since the DTI said they were physically damaged. 4 broken motors x $50. = $200. more out of my pocket within 60 days of purchasing a $2,000. toy (plus it takes a month or more to get replacement parts delivered apparently). The metal frame of the vehicle also cracked and almost gave way which would have seriously injured my grandkids of 3 and 6 years old. I was told I had to have that welded because they would not accept a return and would not send a new frame. I am about to order 2 new front tires because the tires have worn down smooth under normal use with <150lbs total weight of riders at all times. Just not a quality item.
Ray Z
GBBeware!!! THE LAMBORGHINI VENENO IS A 12V TOY NOT 24V!!! I bought a the Lamborghini Veneno 24V 4x4 toy car that was Labled as a 24V, only to find out that it was infact a 12V (2-12V batteries connected in series to make a bigger 12V battery. I dont think its fair to mislead people spending top dollar!