Great customer service Great customer service. Helped me find the correct replacement parts. Parts were sent out in a timely manner.

Great experience would not hesitate to do business with them again!! … Customer service went above and beyond to make our purchase a good experience. Shipping was quick. The car arrived cracked on the back (no one’s fault it must of happened in shipping) and they were very quick to resolve the issue. Car is way better than expected on how it performs. Most importantly I have one happy little grandson!

Wrong tracking. But worked out Extra part worked great and was easy enough to install. Only complaint is the tracking originally sent to me was not our tracking number. But the correct part did arrive eventually.

Excellent customer service I purchased a ride-on battery powered car from a local sports store. Unfortunately, the car ran once and then would no longer start. I contacted customer support, serviced by dti direct, and cannot say enough good things about the service I received. A member of the support team FaceTimed with me initially to troubleshoot and continued to FaceTime with me and ship replacement parts at no expense to me until we found the problem. I am happy to say the car now starts, and my sons couldn’t be more excited!

Poor quality, nothing like the description, malfunctions I purchased 24v 6 wheeler Freddo tractor trailer 2 seater ride on with dump cart and parental remote ($699.99) on June 2,2023. The box arrived on time- beat up and damage, like most packages. I understand that can happen, however when putting together the tractor after reading and following the directions, we discovered many factory errors with it. The battery is NOT 24V. The couple of times my child used it, it didn't go past a 12v battery, even with it on high speed. It does not charge now and when it did charge, it did not hold a charge for longer than 1 hr with less than a week of use- we have followed the explicit directions for charging. The seatbelt does not buckle and the windsheld does not fit in the designated locations- so they are no use. The dump cart malfunctions by not even moving. I am extremely disappointed with the quality of this product for the cost of it. The description of this product on the website is nothing like what we received. I have reached out to the company to discuss options for a correction to this situation.