Needs re-engineering. Multiple points here (spine stock) 1. You can't tell on the website, but it's 3d printed. That's fine, but mine arrived filthy. Extra filament strings hanging off of it. Looks like their plate was dirty because where they broke it off was caked in what looked like old layers of filament 2. When you clip the controllers on, the rear one is perfect, however, the front controller is angled in such a way that you can't turn left (right handed) or right if you're left handed. I'm 6'1 and 220 lbs. First thought was I'm too big, but my wife had a tough time turning as well and shes tiny. You can do it, but you have to keep your wrist bent backwards the entire time. The stock is extremely uncomfortable. 3. No big deal, but it added to my frustration. The QR code for assembly doesn't scan so I had to search for instructions. I found a youtube video that partially showed how and did the rest by looking at a picture of it. 4. The sleeve that slides into the controllers creaks when breaking away, so I didn't trust them fully to hold my controllers in. 5. Stock is a set length. You can't change it. Bottom line the product is unusable in its current state. It needs to be redesigned and needs a better printing process. I wouldn't use it if it was free because of how uncomfortable it was to hold for more than a couple minutes. Solid idea, wrong execution. To reply: I emailed approximately an hour beforehand, so not enough time for yall to see it I'm sure. I assure you there is no user error, just a bad angle and my big hands. As for the weight, it's not heavy at all, I thought it was rather light. I appreciate the reply and look forward to hearing from you. Review modified for quick replies and good customer service. Thank you!

They are fantastic with there customer… They are fantastic with there customer service they respond fast to email in also there products are really good quality I highly recommend there products to everyone

Checks all the boxes Excellent customer service, included a bungie sling-For Free-,helped me with any questions, and very high quality equipment. OlenVR is one of the best companies for high quality stuff.

Horible customer service Horible customer service. No phone number to talk directly to anyone. I ordered a product over 2 weeks ago and still no email, no tracking number. Would highly suggest going elsewhere with better customer service.

The worst company I’ve ever done… The worst company I’ve ever done business with. They just didn’t send my son his stock for two months with no communication. I finally sent them an email asking about my order, the next day they replied with a tracking number and nothing else. I asked for an apology and maybe an explanation and have been ignored. Horrible customer service.