Ordered $123 of clothes, $22 unfulfilled due to inventory issues, then no contact and denied returns Swap.com has always had rough edges, like their clothes being delivered smelling of a moldy warehouse, inventory issues (wrong sizes, items listed that they don't have), orders sent out after 6-8 weeks! But this is the worst experience I've had yet. ~1/5 of my order didn't even get sent, because they didn't have it, and because they used the return system to issue a partial refund for that part of my order, I could not initiate a return for items that were the wrong size. I contacted support well within the 30-day window to report his and request a return, but I still have not heard back from any of multiple emails. I looked up their support number, but it isn't even connected anymore. They have gone from good deals with bad fulfillment and service to just a miserable mess that's not worth the trouble anymore.

Long delays, lack of communication Not honest about shipping. "Slight delays" are several weeks (if not moving to months) behind with no communication. Replies from their support team are weeks behind as well. Customers are left with little to no information for an issue that has (apparently from their automated emails) been ongoing for a good long while. They are happy to take your money for the possibility that you might one day get something. By the time you have had enough with delays, you will find the timeframe for a chargeback has elapsed.

I bought two slacks I bought two slacks, same type; both were listed in good condition. However, one was in warn condition (fair). The was a warn spot that requires a patch and the cusp of the hem was somewhat shredded. I don't consider it a bad purchase, but there should be conformity in labeling the quality of the items. There should be some kind of Quality Control to insure accurate descriptions of the condition of the clothes.

It's been years since I've ordered from… It's been years since I've ordered from Swap and back then they were good. Now I feel like they scam people out of their hard earned money. It's nearly impossible to get anyone on the phone and when replying to emails, they send automated messages stating they have numerous tickets. It's been over 2 weeks and I haven't gotten any word in regards to my order. I definitely don't recommend this "business" to anyone.

Refund Code Impossible to Use If you get what you want, great! Love to get clothes for cheap. If you don't, bad news, the "refund code" doesn't work. I theoretically got a code for store credit, but the directions for how to apply it to my account don't work. The email to reach customer service must be under-staffed or not staffed at all; I reached out a month ago - NO response. Very disappointed. Would have been happy to use the store credit, if I actually had access to it!