The items I purchased said good… The items I purchased said good condition but when I received the items most of them looked like rag. Very worn out, piling, stains and etc. Should not sell garbage to customers. What is the point trying to save the planet when thredup is accumulating more garbage in my house. Very unprofessional, not trust worthy and worst shopping experience.

It's been years since I've ordered from… It's been years since I've ordered from Swap and back then they were good. Now I feel like they scam people out of their hard earned money. It's nearly impossible to get anyone on the phone and when replying to emails, they send automated messages stating they have numerous tickets. It's been over 2 weeks and I haven't gotten any word in regards to my order. I definitely don't recommend this "business" to anyone.

Refund Code Impossible to Use If you get what you want, great! Love to get clothes for cheap. If you don't, bad news, the "refund code" doesn't work. I theoretically got a code for store credit, but the directions for how to apply it to my account don't work. The email to reach customer service must be under-staffed or not staffed at all; I reached out a month ago - NO response. Very disappointed. Would have been happy to use the store credit, if I actually had access to it!

Everything I purchased was exactly as I anticipated Everything I purchased was exactly as I had hoped. Great items (specifically ties and dress shirt) that looked brand new but at a fraction of the price. I continually shop Swap.com because I've found so many great deals on designer clothes and items that I can't locate anywhere else. Highly recommend shopping here first before going to the stores or even online (like Amazon).

It took forever to receive my purchase… It took forever to receive my purchase (3 weeks) and then a few items were missing although credited. No customer service phone number, only email which no one ever contacted me. I’m not sure I would use them again.