Swap.com - Online Thrift & Consignment

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2.30
Based on 20 Reviews

5

15.00%

4

10.00%

3

15.00%

2

10.00%

1

50.00%
About Swap.com - Online Thrift & Consignment

We enable a community of thrifters to find affordable, quality secondhand apparel for the whole family. Being an online thrift store, we make it easier than ever to filter through like-new, pre-owned clothing brands, toys, and more, keeping millions of items out of landfills which is something everyone can feel good about. We hand inspect every item so you don't have to! Plus, you can find up to 90% off average retail pricing. Don't like it? No worries. We have hassle-free returns to make online thrift shopping for men, women, children and babies a breeze.

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Cathy Gilchrist
GB

When I first placed my order I thought… When I first placed my order I thought all my choices were available...then I got a message that said several were unavailable so I canceled my order...then several days later I got a message that my original order was coming...it arrived with most of the order but 2 items were the wrong size....I'm glad your business is growing but there were several disconnects (problems) within your system.

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Priscilla Bloom
GB

Itewrong & wrinkled merchandisems like mens blazers come terribly… Items like mens blazers come terribly wrinkled. I often get a similar label,but not the one I ordered like D & co. Instead of d&g. Big difference. Also when I order multiple items the best ones are no longer available by shipping time. HOW DOES THIS HAPPEN. AREN'T ITE.MS REMOVED FROM INVENTORY BEFORE THEY ARE SOLD?

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Gran Grumps
AU

Disappointed seller I am never going get a return to cover the postage of the clothes! Just a huge loss, better off to advertise on FB market place.

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Toshia Parrish
GB

It's been years since I've ordered from… It's been years since I've ordered from Swap and back then they were good. Now I feel like they scam people out of their hard earned money. It's nearly impossible to get anyone on the phone and when replying to emails, they send automated messages stating they have numerous tickets. It's been over 2 weeks and I haven't gotten any word in regards to my order. I definitely don't recommend this "business" to anyone.

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Nathaniel Jordan
GB

Ordered $123 of clothes, $22 unfulfilled due to inventory issues, then no contact and denied returns Swap.com has always had rough edges, like their clothes being delivered smelling of a moldy warehouse, inventory issues (wrong sizes, items listed that they don't have), orders sent out after 6-8 weeks! But this is the worst experience I've had yet. ~1/5 of my order didn't even get sent, because they didn't have it, and because they used the return system to issue a partial refund for that part of my order, I could not initiate a return for items that were the wrong size. I contacted support well within the 30-day window to report his and request a return, but I still have not heard back from any of multiple emails. I looked up their support number, but it isn't even connected anymore. They have gone from good deals with bad fulfillment and service to just a miserable mess that's not worth the trouble anymore.

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