This used to be my favorite go to… This used to be my favorite go to online thrift. Now, it is completely impossible to find what you want. The new changes are terrible. I will never shop with them again.

Everything I purchased was exactly as I anticipated Everything I purchased was exactly as I had hoped. Great items (specifically ties and dress shirt) that looked brand new but at a fraction of the price. I continually shop Swap.com because I've found so many great deals on designer clothes and items that I can't locate anywhere else. Highly recommend shopping here first before going to the stores or even online (like Amazon).

Dependable, Honest, & A Great Source For Bargains Every time I've purchased something from Swap.com, the item(s) have been exactly as described and well-packaged. This purchase was no exception. I got a fantastic coat that I couldn't have found anywhere else. They're dependable, honest, and a great source for both bargains and unique items you can't always find elsewhere.

The items I purchased said good… The items I purchased said good condition but when I received the items most of them looked like rag. Very worn out, piling, stains and etc. Should not sell garbage to customers. What is the point trying to save the planet when thredup is accumulating more garbage in my house. Very unprofessional, not trust worthy and worst shopping experience.

Long delays, lack of communication Not honest about shipping. "Slight delays" are several weeks (if not moving to months) behind with no communication. Replies from their support team are weeks behind as well. Customers are left with little to no information for an issue that has (apparently from their automated emails) been ongoing for a good long while. They are happy to take your money for the possibility that you might one day get something. By the time you have had enough with delays, you will find the timeframe for a chargeback has elapsed.