A five-star company I bought 5 blouses for a total of $35 which included shipping. I kept 3 of the blouses because 2 were too tight in the bust. I appreciate Swap.com because of their 100% guarantee return policy. The experience I have had with previous secondhand clothing company's there was a "no return" policy. I was so enthralled with my experience; I told a half dozen women of my great find!

Swap.com is now worse than purchasing from China sites If you want to order from somewhere that gives you shipping dates before purchase that change to a month later after, sends incorrect sizes often, and cancels some items you purchased a month later, by all means good luck. This company has went straight into the sewer. Would not recommend to anyone. The other companies like swap are way better and are reliable.

I bought two slacks I bought two slacks, same type; both were listed in good condition. However, one was in warn condition (fair). The was a warn spot that requires a patch and the cusp of the hem was somewhat shredded. I don't consider it a bad purchase, but there should be conformity in labeling the quality of the items. There should be some kind of Quality Control to insure accurate descriptions of the condition of the clothes.

It's been years since I've ordered from… It's been years since I've ordered from Swap and back then they were good. Now I feel like they scam people out of their hard earned money. It's nearly impossible to get anyone on the phone and when replying to emails, they send automated messages stating they have numerous tickets. It's been over 2 weeks and I haven't gotten any word in regards to my order. I definitely don't recommend this "business" to anyone.

After change of owners, AVOID Any good reviews prior to this site being taken over by some Shopify format ("The Jay Group" is their customer service response handle) should be invalidated. As of at least 2023 this website is shady--orders taken weeks ago are not moving, the returns policy has become too strict given the thrifted items too. They used to have detailed photos for all the listings. Now you're lucky if you get two views of a product you know they won't let you return. ' The only reason I made my most recent order was because I had store credit from the previous owners that I needed to use before it expired. Order was placed on January 13th and there's been no move and their customer service response was essentially a shrug. Swap.com is over, it's a shame.