They canceled my order for no reason… So I ended up ordering over $100 worth of clothes for my growing son (in the sizes that fit him now and for the future since he’s growing so fast) and I was excited to finally find an online thrift store for boys clothes since again, he grows so fast that I hate buying brand new clothes for him now. After a few weeks with no shipping information or no information period, I got an email saying I was refunded from this shop. All it says was because of “unforeseen issues”. I was looking forward to getting the clothes I purchased since they seemed to be in great condition and good name brands as well. Yes, I did get my money back but that’s not the point. I’d rather have my purchases than the money. If they didn’t have the clothes I purchased available then why would they be on the website for purchase? I’m very frustrated right now because I have to go search once again for another online clothing store and repurchase clothes for my boy. I’m not purchasing anything from this store again. I probably should’ve have read the reviews before attempting to purchase from them. Lesson learned..Anyways, beware making any purchases with this company. ((The reason I gave them 2 stars instead of one is because of the fact that i was able to get my money back but that’s the only reason.))

Swap.com is now worse than purchasing from China sites If you want to order from somewhere that gives you shipping dates before purchase that change to a month later after, sends incorrect sizes often, and cancels some items you purchased a month later, by all means good luck. This company has went straight into the sewer. Would not recommend to anyone. The other companies like swap are way better and are reliable.

Long delays, lack of communication Not honest about shipping. "Slight delays" are several weeks (if not moving to months) behind with no communication. Replies from their support team are weeks behind as well. Customers are left with little to no information for an issue that has (apparently from their automated emails) been ongoing for a good long while. They are happy to take your money for the possibility that you might one day get something. By the time you have had enough with delays, you will find the timeframe for a chargeback has elapsed.

This used to be my favorite go to… This used to be my favorite go to online thrift. Now, it is completely impossible to find what you want. The new changes are terrible. I will never shop with them again.

It's been years since I've ordered from… It's been years since I've ordered from Swap and back then they were good. Now I feel like they scam people out of their hard earned money. It's nearly impossible to get anyone on the phone and when replying to emails, they send automated messages stating they have numerous tickets. It's been over 2 weeks and I haven't gotten any word in regards to my order. I definitely don't recommend this "business" to anyone.