Ordered $123 of clothes, $22 unfulfilled due to inventory issues, then no contact and denied returns Swap.com has always had rough edges, like their clothes being delivered smelling of a moldy warehouse, inventory issues (wrong sizes, items listed that they don't have), orders sent out after 6-8 weeks! But this is the worst experience I've had yet. ~1/5 of my order didn't even get sent, because they didn't have it, and because they used the return system to issue a partial refund for that part of my order, I could not initiate a return for items that were the wrong size. I contacted support well within the 30-day window to report his and request a return, but I still have not heard back from any of multiple emails. I looked up their support number, but it isn't even connected anymore. They have gone from good deals with bad fulfillment and service to just a miserable mess that's not worth the trouble anymore.

I bought two slacks I bought two slacks, same type; both were listed in good condition. However, one was in warn condition (fair). The was a warn spot that requires a patch and the cusp of the hem was somewhat shredded. I don't consider it a bad purchase, but there should be conformity in labeling the quality of the items. There should be some kind of Quality Control to insure accurate descriptions of the condition of the clothes.

They canceled my order for no reason… So I ended up ordering over $100 worth of clothes for my growing son (in the sizes that fit him now and for the future since he’s growing so fast) and I was excited to finally find an online thrift store for boys clothes since again, he grows so fast that I hate buying brand new clothes for him now. After a few weeks with no shipping information or no information period, I got an email saying I was refunded from this shop. All it says was because of “unforeseen issues”. I was looking forward to getting the clothes I purchased since they seemed to be in great condition and good name brands as well. Yes, I did get my money back but that’s not the point. I’d rather have my purchases than the money. If they didn’t have the clothes I purchased available then why would they be on the website for purchase? I’m very frustrated right now because I have to go search once again for another online clothing store and repurchase clothes for my boy. I’m not purchasing anything from this store again. I probably should’ve have read the reviews before attempting to purchase from them. Lesson learned..Anyways, beware making any purchases with this company. ((The reason I gave them 2 stars instead of one is because of the fact that i was able to get my money back but that’s the only reason.))

It took forever to receive my purchase… It took forever to receive my purchase (3 weeks) and then a few items were missing although credited. No customer service phone number, only email which no one ever contacted me. I’m not sure I would use them again.

It's been years since I've ordered from… It's been years since I've ordered from Swap and back then they were good. Now I feel like they scam people out of their hard earned money. It's nearly impossible to get anyone on the phone and when replying to emails, they send automated messages stating they have numerous tickets. It's been over 2 weeks and I haven't gotten any word in regards to my order. I definitely don't recommend this "business" to anyone.