Ordered $123 of clothes, $22 unfulfilled due to inventory issues, then no contact and denied returns Swap.com has always had rough edges, like their clothes being delivered smelling of a moldy warehouse, inventory issues (wrong sizes, items listed that they don't have), orders sent out after 6-8 weeks! But this is the worst experience I've had yet. ~1/5 of my order didn't even get sent, because they didn't have it, and because they used the return system to issue a partial refund for that part of my order, I could not initiate a return for items that were the wrong size. I contacted support well within the 30-day window to report his and request a return, but I still have not heard back from any of multiple emails. I looked up their support number, but it isn't even connected anymore. They have gone from good deals with bad fulfillment and service to just a miserable mess that's not worth the trouble anymore.

Vague descriptions and the worst customer treatment Vague descriptions of items without measurements or back of item pictures and anti-customer service make this a site a true gamble. You may accidentally get a good item here and there but you will almost certainly have one or more items canceled per order and should you receive velvet dress pants with rhinestones when you ordered plain black casual pants they may send a snarky reply "cannot issue a refund for the pants as there is nothing physically wrong with the pants, and what you described is a customer choice issue." She then she further clarifies: "We refund any item that is damaged, significantly differs from the listing--purchased a pair of pants and got a dress falls under this category." She warns there are no options for "buyers remorse" so buyer beware as you are very likely to have remorse here at some point. It is not worth the CS disrespectful tone to reach out nor the irritation (colors are also very off in their pictures so keep this in mind if you decide to risk it.)

A five-star company I bought 5 blouses for a total of $35 which included shipping. I kept 3 of the blouses because 2 were too tight in the bust. I appreciate Swap.com because of their 100% guarantee return policy. The experience I have had with previous secondhand clothing company's there was a "no return" policy. I was so enthralled with my experience; I told a half dozen women of my great find!

Disappointed seller I am never going get a return to cover the postage of the clothes! Just a huge loss, better off to advertise on FB market place.

Great prices - Slow deliveries Swap offers an awesome selection of items and you can filter according to preferences including sizes, styles, condition, as well as price. On the downside, the site typically only provides 2 views of each item, one front and one back view, along with very basic descriptions. The major drawback is the cost of shipping and very slow deliveries.