Terrible service! Complete incompetents. Terrible service. I ordered three toys, they shipped each toy in a separate order!!! And after three weeks they have not yet arrived. One package is coming by UPS, one is coming by dhl courrier. And dhl courrier says that they attempted delivery, which is an obvious lie, because we were home all- day and we live in a house, no appartment, just one door. All delivery drivers just leave the packages at the door. The customer service staff can’t even tell me where the packages are. The third toy hasn’t even shipped it seems after three weeks! They don’t know. They claim that they were somehow surprised by christmas, a holiday that arrives on the same day every year surprised them!? Complete incompetents and none of these gifts will arrive before Christmas as promised.

Fantastic Honestly, great product and great service (love the grumpyness). The octopus is great quality and looks perfect! My package got lost during the delivery, i got in contact with them (and they replied the next day to help me). I will definitely buy more of this collection in the future.

Honest Saying Honestly saying, cannot be happier with the product and service. Customer service deserves 5 stars for doing a great job. Delivery time was but of pain as it stuck at the same hub for more than 15 days no wonder why, if this area could be looked after please. But you’re amazing overall. Thanks for a good experience. Highly recommended

GREAT COMPANY and even CUTER PRODUCTS I foolishly typed in the wrong zip code for my first order and lost my grump in the mail!! They handled it so quickly and swiftly with absolutely no hassle to me and I am 100% planning to have a long standing relationship with this company. Everything came without damage and way cuter than anticipated. They even sent a follow up email to ensure the safe arrival. GREAT COMPANY and even CUTER PRODUCTS.

A long journey from US to UK but it's finally here and I love it It took a while to arrive (delivered to UK). I've ordered in November and it arrived yesterday, right on time before moving to a new address, but it took longer than usual also because of the Black Friday. I got very prompt replies to all my emails and they kept me updated everytime I asked. So if you have any problems with your order, they will be happy to assist. The toy is absolutely gorgeous. Quite big and good quality. So happy about it! Thank you guys!