Grumpy Octopus Never Arrived. Sent Free Replacement Immediately I ordered a Grumpy Octopus back in March for my wife, which sadly never arrived - couriers fault not the company. After realising it wasn't going to come I reached out to the team at Grumpy Octopus who immediately sent a replacement at no cost to me. I couldn't be happier with the item or the service. They really went above and beyond to help me out. 100% can recommend.

GREAT COMPANY and even CUTER PRODUCTS I foolishly typed in the wrong zip code for my first order and lost my grump in the mail!! They handled it so quickly and swiftly with absolutely no hassle to me and I am 100% planning to have a long standing relationship with this company. Everything came without damage and way cuter than anticipated. They even sent a follow up email to ensure the safe arrival. GREAT COMPANY and even CUTER PRODUCTS.

What a wonderful squishy grumpy… What a wonderful squishy grumpy octopus. It was better then expected. Believe it or not, I actually had an issue with the delivery. It appeared to be stuck in a hub somewhere. (Thanks to the shop app I was able to track it). It sat in the same place for a week. That's when I reached out to support. Wow! It was like they were sitting there waiting for me to call. They immediately began checking into the issue. I was also contacted by USPS and the next day my package was on its way. If I didn't know any better I would think they sent someone down there to personally take care of the issue. Great product, great service. Couldn't ask for more

I bought the Grumpy Octopus for my…Daughter I bought the Grumpy Octopus for my daughter. It is just as awesome in person as it is on the website. I will definitely be buying all of the different Grumpy Animals for her.

Great experience I am really excited. The product (grumpy octopus) is really great. Well made and it looks like the photos. Now to customer service: If I could, I would give it 10 stars. Unfortunately my first order was lost in the mail. I promptly received a reply to my email and a replacement was sent immediately. Even though I live in Germany, shipping was very fast. I will order here again and can fully recommend it.