4 Missing Pieces for Michigan Gameday… 4 Missing Pieces for Michigan Gameday Collection Puzzle. Sent a note to company and they sent me another puzzle. While there were 1000 pieces in the new box (counted twice), the missing pieces from original were not in the resend (went through new box at least 4 times). Some company's have a grid process where you can order specific missing pieces...wish MasterPieces did the same (even if not exact, could still craft the new pieces to partially fit). Really wanted to hang finished product in game room. Looks crappy with the open spaces.

Masterpieces are the best! Masterpieces puzzles are the best! The pieces are interesting, different shapes and make it even more fun to assemble. We are so pleased that you now ship to Hawaii. Thank you. The order was well worth the wait to our outer island.

Great selection of wooden puzzles Great selection of wooden puzzles. Perfect for my son who needs more challenging puzzles but whose physical disabilities prevent him from using cardboard puzzles. Thank you!

Panoramic Frame Order Item arrived well packaged and undamaged. We ordered a panoramic frame for a puzzle we completed several years ago. Assembly was easy and the puzzle will be hanging on a wall in my husband’s office very soon.

Amazing customer service… I bought a birdhouse and a bird feeder kit from MasterPieces to work on with my grandchild. The birdhouse was smooth sailing and I was impressed with the quality. When we opened the bird feeder there was a part missing. I reached out and heard back the same day. A week later the replacement part arrived. A few weeks later we started building it and unfortunately the replacement part was the wrong size. I sent an email and within an hour I got a reply. Unfortunately there were no other replacement parts so the company arranged to send a new kit. I’ve never worked with a company that replies so quickly and does what it takes to solve the problem. I will definitely shop with this company again.