I enjoy your Norman Rockwell puzzles… I enjoy your Norman Rockwell puzzles and have ordered several with Master Pieces. I did have one previous problem with a missing piece on one of your puzzles, but you sent a replacement. I kept the first puzzle with the missing piece intact after I received the second puzzle. After putting together the second puzzle there was one extra piece. Lo and behold it was the missing piece from the first puzzle.

Excellent! The ordering process was smooth and easy. They shipped my order but at first the tracking info wouldn't work. When I figured out it was shipped by FedEx not USPS, the number worked and I actually received it a day early. Customer Service was fast with their response when I asked where my order was.

The quality and service is always the… The quality and service is always the best.

22 Missing Pieces - Puzzle #71936 Last Swim of Summer in… Puzzle #71936 Last Swim of Summer in the Hometown Gallery series had 22 missing pieces 4 were edge pieces and the rest were missing in various places throughout the puzzle. I have never had pieces missing from a brand new jigsaw puzzle and I have been doing jigsaw puzzles for 40+ years. This was extremely disappointing and annoying. I sent MasterPieces an email using the email provided on its website and the email bounced back as an invalid email address. The puzzle sells for $18.99 which is outrageous, especially for such a poor quality product. I will never buy another Master Pieces Inc. puzzle.

Excellent Company I have ordered several items from MasterPieces, and they always arrive in a timely manner in perfect condition. I have shipped to different locations with no problems. I trust MasterPieces with my gift orders, and that’s saying a lot!