Consumer
GBIncorrect part received, but customer service asked us to fix it ourselves, won’t cover shipping cost despite faulty good Disappointed with our recent purchase of the toddler tower from Goodevas. User manual came with an outdated version and old parts. When emailed for help, was sent another assembly manual (still stipulates different parts) and tutorial. Clearly the issue lies in the incorrect parts being shipped due to their updated design or a design flaw. Customer serviced admitted shipping the wrong manual and them updating design. This results us not being able to put the chair together. I was told to use pliers to unscrew nails from axial dowel which came fixed, and to sort out the issue myself which is clearly a design/shipping fault. When I requested a refund, I was told to cover the shipping cost myself. Clearly you cannot sell something that not as described and yet even ask the customer to fix the issue? A very disappointed customer. Won’t be buying from Goodeva again and will share my experiences in our local mum networks so they don’t run into the same trouble.
Елена Кочубенко
UAThe best Montessori I recently bought the Montessori Climbing Set and Wooden Toy Shelf from Good Evas. The shelf is great for organizing books and is sturdy and safe for kids. It's made of birch plywood and has a smooth finish. The Climbing Set is fantastic for kids' physical development. Both products are durable and well-made, perfect for kids aged 1 to 6-7 years old. I highly recommend Good Evas.
Graham Cornish
GBHighly Recommend Ordered in September, delivered earlier than expected. Ordered triangle climbing frame and arch, along with slide and climbing net. All instructions were clear and concise and built in less than an hour. No issues at all and would definitely recommend.
Oleksiy Tsilyk
UAI received excellent customer support I read a lot of reviews here and see that the company had difficulties with processing orders... I separately checked with the company’s customer support about the situation and they explained to me all the reasons and assured me that all the difficulties were behind me. I received very good service and I believe that everyone has the right to correct mistakes and improve! Thank you for quality products for my children.
Jordan Harris
FRI got the arch I got the arch, slide and triangle climber- quality and workmanship of the product is great. Really easy to put together, instructions were clear, super sturdy. My 2 year old loves it! I would highly recommend this to anyone looking to get a set for their kids. Interaction with the seller was lovely. I had no issues with the product. I’d asked for shipping to be delayed as I was in the middle of moving to a new place, but the package was delivered earlier than expected to an empty house, so something to keep in mind if you’re in the same situation.