Zack Sieb
GBGreat Customer Service Great Customer Service Placed an order in February but the product supplier never shipped out the item I pre-ordered, so Ameet who I chatted with multiple times took care of my concerns until we found a solution
Sergio Garcia
GBCustomer Service No updates whatsoever about your order. Order an expensive toy in March and its already almost May and nothing. They just delete the product from their page. Awful customer service.
Conan Henry
GBYou guys were very cooperative and you… You guys were very cooperative and you have Ducky that talks that goes with the Blue Bunny from Toy Story 4 that also talks and my 1 year old son absolutely loves it!
John Roberts
GBForrest Gump said it best..... "Customer Service" is like a box of chocolates......never know what you are going to get. Well in this case, IT WAS AN AMAZING EXPERIENCE! Rebecca had my order pulled up before we even started, simply because I introduced myself. She explained everything in detail and even knew how to pronounce certain toys that only geeks like me know how to!!! Simply a great experience that left me smiling after the call. I work in a business that 100% relies on customer service. And when I encounter someone such as Rebecca, you either try to hire them for your business or ask to speak to their supervisor to let them know they have a star working for them.
Pat
GBI have contacted customer service 2… I have contacted customer service 2 times in reference to my order. Both times I was met by extremely competent and lovely customer service reps. The first rep was Danielle, who answered questions I had before placing my order and the second rep was Ameet to whom I spoke to today. Ameet helped expedite my order, sent me an email with tracking information and called me to let me know my item was shipping today. It is so very rare to be able to speak with any customer service representative who actually cares and doesn't just give lip service. I am truly impressed and will be buying from Toywiz from here on and recommending that my friends do the same. Both Danielle and Ameet are assets to the company.