John Roberts
GBForrest Gump said it best..... "Customer Service" is like a box of chocolates......never know what you are going to get. Well in this case, IT WAS AN AMAZING EXPERIENCE! Rebecca had my order pulled up before we even started, simply because I introduced myself. She explained everything in detail and even knew how to pronounce certain toys that only geeks like me know how to!!! Simply a great experience that left me smiling after the call. I work in a business that 100% relies on customer service. And when I encounter someone such as Rebecca, you either try to hire them for your business or ask to speak to their supervisor to let them know they have a star working for them.
Conan Henry
GBYou guys were very cooperative and you… You guys were very cooperative and you have Ducky that talks that goes with the Blue Bunny from Toy Story 4 that also talks and my 1 year old son absolutely loves it!
TSi
GBI am giving them 5 stars because the… I am giving them 5 stars because the customer service lived up to it! Not sure if UPS lost the package or the shipping department lost it but once we called customer service the 2nd time the representative spoke to the supervisor then shipped our merchandise overnight! But they lived up to it!
Fran
GBI talked with Ameet in their customer… I talked with Ameet in their customer service dept. He was friendly and most helpful in helping me resolve my problem. He called me back promptly when he said he would after discussing my issue with a superior. Very good experience!
Kelsey Brooks
GBA+ besides the manufacturer defect I ordered a funko collectible from this store and I know it isn't their fault but they should make it right. The Ja Morant I ordered was messed up and crooked in the box and the lettering on his jersey was messed up, which was the manufacturer's fault. When I messaged customer service they tried to make it right but said ALL of them was messed up so I don't know how true that is. Anyways I chose to keep it after all it was only $20 but still that $20 could have bought one elsewhere that wasn't messed up. Don't know how to feel about my experience with them but I was disappointed when I opened the box..